Surveillance Officer (Horseshoe)

Caesars Entertainment; Council Bluffs (IA); On-site; USD 36,000 - 56,000; Full time

Job summary

Caesars Entertainment in Council Bluffs, IA is seeking a Surveillance professional to monitor and enforce gaming laws across slots, games, cashiers and related areas. You will observe potential violations, operate monitor room equipment, and prepare timely reports while maintaining high integrity and adherence to procedures.

The role involves learning the two-card count system, identifying cheating indicators, and coordinating with other departments as needed on-site at the council bluffs

Qualifications

• Fluency in English, both written and spoken, with ability to read and write concise reports.
• Strong oral and written communication with tact across all levels of staff.
• Proficient math and basic computer skills relevant to surveillance duties.
• Ability to observe, document and report gaming activity accurately.

Responsibilities

• Observes and reports any and all gaming violations and/or thefts for property.
• Operates monitor room equipment, including basic computer functions.
• Participates in court actions relating to gaming violations.
• Learns and uses two card count system.
• Learns all games in use at property and all procedures and cheating indicators of such games.
• Writes proper reports as needed in a timely manner.
• Responds to surveillance supervision and gaming control requests.
• Responds to requests of all other departments when necessary.
• Ensures that all company and departmental procedures are followed.
• Maintains the flexibility to work at the sister property in the same city as needed.

Skills

English fluency

Communication skills

Report writing

Mathematical ability

Education

High School education or equivalent

Job description

Council Bluffs, IA, United States (On-site)

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Responsible for performing surveillance duties to ensure company, state, and federal gaming laws and policies and procedures are being maintained in games, slots, cashiers, and soft count rooms.

How You Will Create the Extraordinary

Observes and reports any and all gaming violations and/or thefts for property.

Operates monitor room equipment, including basic computer functions.

Participates in court actions relating to gaming violations.

Learns and uses two card count system.

Learns all games in use at property and all procedures and cheating indicators of such games.

Writes proper reports as needed in a timely manner.

Responds to surveillance supervision and gaming control requests.

Responds to requests of all other departments when necessary.

Ensures that all company and departmental procedures are followed.

Presents oneself as a credit to Company and encourages others to do the same.

Performs all other related and compatible duties as assigned.

Maintains the flexibility to work at the sister property in the same city as needed.

What You Will Need

High School education or equivalent

ADDITIONAL REQUIREMENTS

Good oral and written communication skills including tact with all levels of Team Members; must be fluent and literate in English as well as ability to read/write concise, factual reports.

Ability to perform basic mathematical and computer functions.

Knowledge or ability to learn different table games.

Ability to observe and identify suspected cheaters and cheating techniques

Must be able to have 20/20 corrected vision.

Ability to effectively and efficiently move around all work areas.

Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

May be called to work on the casino floor and may be subject to varying levels of noise, smoke, and crowds, the severity of which depends on customer volume.

Physically mobile with reasonable accommodations including ability to lift up to 20 lbs., and ability to push, pull, reach, bend, twist, stoop and stack.

Must be willing and able to work at a desk for extended periods.

About Us

Harrah’s Council Bluffs, Horseshoe Council Bluffs, the Mid‑America Center, and the Hilton Garden Inn, all part of Caesars Entertainment’s expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company’s Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs‑metro area no matter the need.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre‑employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre‑employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre‑employment screening may occur post‑offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 90474
• Job Category Security and Surveillance
• Job Schedule Full time
• Locations Horseshoe Council Bluffs (On-site)