Count Room Representative

Caesars Entertainment; Council Bluffs (IA); On-site; USD 34,000 - 46,000; Full time

Job summary

Caesars Entertainment in Council Bluffs, IA, is seeking a Count Room Associate to securely collect and count gaming and non-gaming funds. You will perform drop box counts, cash and chip verifications, and ensure accuracy with timely reporting.

Responsibilities include transferring drops to count rooms, assembling boxes, and recording results. The role requires meticulous counting, attention to policy, and the ability to work in a fast-paced, on-site environment.

Qualifications

• High school graduate or equivalent preferred.
• Must possess a team mentality with the ability to work in a secured and surveillance area for prolonged period of time with coworkers.
• Must have the manual dexterity to open small locks, grip as well as remove and replace slot boxes while maintaining a fast pace to meet time constraints.
• Must be able to maintain a fast pace under stressful conditions.
• Good oral and written communication skills including tact when dealing with difficult customers, must be fluent and literate in English.

Responsibilities

• Responsible for accurate collection and counting of gaming and non-gaming funds while maintaining confidentiality and professionalism.
• Conducts bill validators pulls, table games and poker box counts, slot bill validator count, and non-gaming funds count.
• Performs preventative maintenance as required.
• Securely collects monies from slot machines.
• Transfers drop devices from casino floor to count rooms.
• Removes drop boxes from carts and assembles in numerical order to determine if all boxes have been delivered and accounted for.
• Sorts, counts, straps, and records the results of daily counts in accordance to policies.
• Compares totals between physical count and computer records; reports variances.
• Maintains confidentiality and notifies leadership of discrepancies.

Skills

Teamwork

English proficiency

Manual dexterity

Attention to detail

Stamina for long shifts

Education

High school diploma or equivalent

Tools

Cash handling equipment

Job description

Council Bluffs, IA, United States (On-site)

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary"

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Responsible for accurate collection and counting of gaming and non-gaming funds while maintaining confidentiality and professionalism. Conducts bill validators pulls, table games and poker box counts, slot bill validator count, and non-gaming funds count. Performs preventative maintenance as required.

How You Will Create the Extraordinary

Securely collects monies from slot machines.

Transfers drop devices from casino floor to count rooms.

Removes drop boxes from carts and assembles in numerical order to determine if all boxes have been delivered and accounted for.

Sorts, counts, straps, and records the results of daily counts (cash, chips, coin, coupons and other monies) in accordance to departmental and regulatory policies.

Compares and contrasts totals from physical count to those entered in the computer as well as the numbers recorded on currency counters.

May be assigned to verify, strap, and seal back currency.

Prepares reports recording any discrepancies from the computer totals to the actual physical totals, while notifying the lead, or supervisor to any variance between the two.

When assigned as computer operator, will enter all receipts.

Loads appropriate boxes into carts and pushes/pulls carts to designated areas for transportation to the casino floor.

Retrieves full and empty drop boxes.

Responsible for always maintaining confidentiality.

Identifies different denominations of gaming chips and currency; also required to count and stock chips and currency.

Performs minor repairs and maintenance on count room equipment.

Notifies count room leadership of malfunctioning equipment.

Maintains an ethical work habit in adhering to regulatory, departmental, and company policies.

Performs other duties as assigned.

What You Will Need

High school graduate or equivalent preferred.

Must possess a team mentality with the ability to work in a secured and surveillance area for prolonged period of time with coworkers.

Must have the manual dexterity to open small locks, grip as well as remove and replace slot boxes while maintaining a fast pace to meet time constraints.

Must be able to maintain a fast pace under stressful conditions.

Good oral and written communication skills including tact when dealing with difficult customers, must be fluent and literate in English.

ADDITIONAL REQUIREMENTS

Physically mobile with reasonable accommodations including ability to lift up to 50 lbs., and ability to push, pull, reach, bend, twist, stoop and stack. Must be able to walk on level surfaces, as well as, up and down stairs.

Must be able to carry a minimum of 25 lbs. up to 60 feet while performing the slot drop.

Must be able to stand for prolonged periods of time, for up to ten hours per day.

Must be able to work in a fast paced environment.

Must be able to maintain a safe working environment while being able to maneuver equipment in high traffic areas.

Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.

Must be flexible with schedule, including nights, weekends, and holidays as required.

Must be able to listen and respond to visual and aural cues.

Must have the manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file appropriate paperwork.

About Us

Harrah’s Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment’s expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company’s Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 90186
• Job Category Casino
• Job Schedule Full time
• Locations Horseshoe Council Bluffs (On-site)