Surveillance Officer (Harrah's and Horseshoe)

Harrah's Iowa | Horseshoe Iowa | Hilton Garden Inn; Council Bluffs (IA); On-site; USD 45,000 - 65,000; Full time

Job summary

Caesars Entertainment seeks a surveillance professional to monitor gaming areas, report violations, and support the organization’s compliance with laws. The role includes operating monitor room equipment, learning table game indicators, and producing timely reports.

The position requires English fluency, basic math and computer skills, and flexibility to work at nearby properties as needed in Council Bluffs, IA.

Qualifications

• Fluent written and spoken English; ability to read/compose concise reports.
• Basic math and computer use skills required.
• Ability to observe and identify cheating indicators in gaming environments.

Responsibilities

• Observes and reports gaming violations or thefts for property.
• Operates surveillance monitor room equipment and basic computer functions.
• Assists in court actions related to gaming violations.
• Learns two card count system and game procedures.
• Writes reports in a timely manner.
• Responds to surveillance supervision and gaming control requests.
• Ensures compliance with company and departmental procedures.
• Maintain integrity consistent with regulated business standards.
• May work at sister property as needed.

Skills

Communication skills

English fluency

Mathematical basics

Computer literacy

Observation of cheating indicators

Education

High School education or equivalent

Tools

Surveillance equipment

Job description

Job Description

Responsible for performing surveillance duties to ensure company, state, and federal gaming laws and policies and procedures are being maintained in games, slots, cashiers, and soft count rooms.

Job Description

Responsible for performing surveillance duties to ensure company, state, and federal gaming laws and policies and procedures are being maintained in games, slots, cashiers, and soft count rooms.

Responsibilities

• Observes and reports any and all gaming violations and/or thefts for property.
• Operates monitor room equipment, including basic computer functions.
• Participates in court actions relating to gaming violations.
• Learns and uses two card count system.
• Learns all games in use at property and all procedures and cheating indicators of such games.
• Writes proper reports as needed in a timely manner.
• Responds to surveillance supervision and gaming control requests.
• Responds to requests of all other departments when necessary.
• Ensures that all company and departmental procedures are followed.
• Presents oneself as a credit to Company and encourages others to do the same.
• Performs all other related and compatible duties as assigned.
• Maintains the flexibility to work at the sister property in the same city as needed.

Qualifications

• High School education or equivalent

Additional Requirements

• Good oral and written communication skills including tact with all levels of Team Members; must be fluent and literate in English as well as ability to read/write concise, factual reports.
• Ability to perform basic mathematical and computer functions.
• Knowledge or ability to learn different table games.
• Ability to observe and identify suspected cheaters and cheating techniques
• Must be able to have 20/20 corrected vision.
• Ability to effectively and efficiently move around all work areas.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• May be called to work on the casino floor and may be subject to varying levels of noise, smoke, and crowds, the severity of which depends on customer volume.
• Physically mobile with reasonable accommodations including ability to lift up to 20 lbs., and ability to push, pull, reach, bend, twist, stoop and stack.
• Must be willing and able to work at a desk for extended periods.

About Us

Harrah’s Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment’s expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company’s Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.