Surveillance Officer (Harrah's and Horseshoe)

Caesars Entertainment; Council Bluffs (IA); On-site; USD 40,000 - 55,000; Full time

Job summary

Caesars Entertainment is seeking a surveillance professional in Council Bluffs to monitor gaming activities and uphold state and federal laws. The role involves observing, reporting, and participating in investigations to protect assets and maintain integrity across games, cashiers, and count rooms.

Responsibilities include operating monitor equipment, completing reports, and collaborating with other departments.

Qualifications

• Fluent and literate in English; ability to write concise reports.
• Basic math and computer skills are required.
• Willingness to learn different table games and cheating indicators.

Responsibilities

• Observe and report gaming violations and thefts for the property.
• Operate monitor room equipment and basic computer functions.
• Participate in court actions related to gaming violations.
• Learn and use two card count systems.
• Learn all games in use and procedures and cheating indicators.
• Write proper reports in a timely manner.
• Respond to surveillance supervision and gaming control requests.
• Respond to requests from other departments when needed.
• Ensure adherence to company and departmental procedures.
• Presents oneself as a credit to the company and encourages others.
• Perform related duties as assigned.
• Maintain flexibility to work at the sister property in the same city as needed.

Skills

Fluent English

Communication skills

Math skills

Computer literacy

Education

High School diploma or equivalent

Job description

Job Description

Responsible for performing surveillance duties to ensure company, state, and federal gaming laws and policies and procedures are being maintained in games, slots, cashiers, and soft count rooms.

Responsibilities

• Observes and reports any and all gaming violations and/or thefts for property.
• Operates monitor room equipment, including basic computer functions.
• Participates in court actions relating to gaming violations.
• Learns and uses two card count system.
• Learns all games in use at property and all procedures and cheating indicators of such games.
• Writes proper reports as needed in a timely manner.
• Responds to surveillance supervision and gaming control requests.
• Responds to requests of all other departments when necessary.
• Ensures that all company and departmental procedures are followed.
• Presents oneself as a credit to Company and encourages others to do the same.
• Performs all other related and compatible duties as assigned.
• Maintains the flexibility to work at the sister property in the same city as needed.

Qualifications

• High School education or equivalent

Additional Requirements

• Good oral and written communication skills including tact with all levels of Team Members; must be fluent and literate in English as well as ability to read/write concise, factual reports.
• Ability to perform basic mathematical and computer functions.
• Knowledge or ability to learn different table games.
• Ability to observe and identify suspected cheaters and cheating techniques
• Must be able to have 20/20 corrected vision.
• Ability to effectively and efficiently move around all work areas.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• May be called to work on the casino floor and may be subject to varying levels of noise, smoke, and crowds, the severity of which depends on customer volume.
• Physically mobile with reasonable accommodations including ability to lift up to 20 lbs., and ability to push, pull, reach, bend, twist, stoop and stack.
• Must be willing and able to work at a desk for extended periods.

About Us

Harrah’s Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment’s expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company’s Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.