Security Supervisor

Caesars Entertainment; Robinsonville (MS); On-site; USD 17,000 - 22,000; Full time

Job summary

Caesars Entertainment is seeking a Security Officer to help manage the Security Department on the assigned shift. The role requires patrols of the casino property, identification of hazards, and timely reporting to maintain guest and team member safety.

Candidates need a high school diploma or GED, with at least one year in law enforcement or gaming security, and the ability to operate under pressure in a fast-paced casino environment.

Qualifications

• High school diploma or GED required.
• Some college highly preferred.
• Minimum of one year experience in law enforcement or gaming security.

Responsibilities

• Assists in the supervision of Security Officers on assigned shift.
• Patrols the property on assigned shift, identifying hazards and reporting them.
• Acts as a back-up to Security Officers and assumes duties as needed.
• Prepares and requests incident reports involving guests or the facility.
• Maintains knowledge of property and events to advise guests and team members.
• Guards transfers of monies and transportation of chips on the casino floor.
• Interacts with guests and team members professionally and ensures guest satisfaction.

Skills

Security experience

English proficiency

Education

High school diploma or GED

Some college

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary”
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Responsible for the effective functioning of the Security Department on assigned shift.

How You Will Create the Extraordinary

• Assists in the supervision of Security Officers on assigned shift.
• Patrols the property on assigned shift, identifying potential security and/or safety hazards, and reporting same to the appropriate individual, to ensure the safety and protection of guests, team members and the entire facility.
• Acts as a back-up to Security Officers on assigned shift and assumes their duties when necessary.
• Prepares and requests reports on incidents involving guests, team members and/or the facility, as needed.
• Maintains a working knowledge of property, as well as special events on property, in order to advise guests and fellow team members of same, whenever possible.
• Guards all transfers of monies and chips on the casino floor, as well as the physical transportation of hopper fills, chip fills and credits.
• Interacts with guests and team members in a positive, professional manner.
• Ensures a maximum level of guest service and satisfaction throughout the property is achieved and maintained.
• Accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports.
• Responsible for maintaining a consistent and regular attendance record.
• Inspires others by demonstrating a high level of commitment and energy in all endeavors.
• Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.
• Conveys positive energy and enthusiasm focusing on the customer interaction.
• Continuously improves service by evaluating service problems using feedback or data and involving team in service improvements.
• Communicates service problems and team plans in buzz sessions and facilitates problem-solving meetings with team.
• Immediately addresses service issues and follows up to ensure guest satisfaction.
• Keeps team well informed of property promotions and events.
• Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them.
• Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.
• Addresses employee performance issues, coaches for improvement and provides ongoing feedback.
• Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance.
• Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, completes performance reviews timely.

What You Will Need

• High school diploma or general education degree (GED) required.
• Some college highly preferred.
• Minimum of one (1) year experience in law enforcement or gaming security required.
• Must be able to maneuver to all areas of the Casino.
• Must be able to lift up to 10 pounds
• Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
• Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers, fax machine, and photocopier.
• Must be able to work at a fast pace and in stressful situations.
• Must be able to read, write, speak and understand English.
• Must be able to respond to visual and aural cues.

About Us

Horseshoe Casino is the premier casino of the Mid-South. Horseshoe has been #1 since day one. We know what gamblers want. The casino boast over 1300 slot and video poker machines and largest table games area in the South. We have a 25-table World Series of Poker themed poker room featuring the WSOP lounge. Make a bet on your favorite team in The Book. We are the home of Bluesville, a beautiful 1400 seat music venue featuring headline entertainment in an intimate setting. The Horseshoe Tunica Hotel features a 14-floor tower with over 500 luxuriously appointed rooms featuring world-class customer service and amenities including: Jack Binion's Steak which offers contemporary as well as classic fine dining offerings and a wine bar, the all you can imagine Village Square Buffet featuring fare from all over the world and highlighting Southern specialties and desserts, and the area's only Starbucks. Horseshoe Tunica is a throwback to gaming’s golden age. Here you’ll find everything a real gambler wants, and more.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.