Surgical Services Coordinator - USFTGP Plastic Surgery

Tampa General Hospital; Tampa (FL); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Tampa General Hospital is seeking a Surgical Services Coordinator to manage clinic and surgical scheduling, referrals, and pre‑operative activities. You will serve as the primary administrative contact for patients and coordinate with care teams to keep schedules balanced and timely.

Responsibilities include coordinating authorizations, communicating co‑pay information, and ensuring accurate documentation across scheduling and clinical systems throughout the pre‑op to post‑op process.

Qualifications

• High school diploma or GED required.
• 1–2 years of clinical scheduling or coordination experience preferred.
• Knowledge of insurance processes, referrals, and authorizations.

Responsibilities

• Coordinate clinic and surgical appointments, referrals, and pre‑visit activities.
• Manage provider schedules and template adjustments to optimize throughput.
• Serve as primary liaison for patients, answering questions and communicating with the care team.
• Coordinate authorizations and inform patients of co‑pay and co‑insurance details.
• Track pre‑operative orders, labs, imaging, and consults required before surgery.
• Ensure documentation is accurate in scheduling and clinical systems.

Skills

Scheduling workflows

Authorization requirements

Primary patient liaison

Multi-schedule management

EHR systems

Scheduling software

Office software

Communication

Education

High School Diploma or GED

Tools

EHR systems

Scheduling software

Tracking tools

Office software

Job description

Job Description - Surgical Services Coordinator - USFTGP Plastic Surgery (260004AO)

Job Description

Surgical Services Coordinator - USFTGP Plastic Surgery - ( 260004AO )

Description

The Surgical Services Coordinator is responsible for managing and coordinating all clinical and surgical encounters for patients, including clinic appointments, referrals, authorizations, pre‑surgical requirements, and surgery scheduling. Serving as the primary administrative contact, this role ensures that patients' needs are facilitated efficiently and accurately across the care team. The coordinator optimizes provider schedules through effective template management and collaborates closely with Medical Assistants to ensure patients are scheduled appropriately. This role works in partnership with Revenue Cycle Operations to obtain authorizations, provide co‑pay and co‑insurance notifications, and support collection processes. The Surgical Services Coordinator oversees all activities related to surgical scheduling—from pre‑operative orders through completion of the procedure—to prevent gaps that could impact surgical timing and to ensure an exceptional, safe patient experience.

Essential Functions:

• Coordinate clinical appointments, referrals, and pre‑visit activities to ensure patients are fully prepared for clinic and surgical encounters.
• Serve as the primary administrative contact for patients, addressing questions, providing updates, and facilitating communication with the care team.
• Manage the provider’s clinic schedule, including template adjustments, cancellation management, and ensuring appropriate appointment types and lengths.
• Collaborate with Medical Assistants to ensure patients are scheduled properly for both clinic visits and surgical procedures.
• Work closely with Revenue Cycle Operations to secure authorizations and provide patients with accurate co‑pay/co‑insurance information.
• Coordinate all surgical services activities, including surgery scheduling, rescheduling, cancellation management, and ensuring continuity from pre‑op through post‑op.
• Complete and track all pre‑operative orders, including labs, testing, imaging, and consults required prior to surgery or procedures.
• Monitor and maintain the provider’s surgical schedule, assigning operating room blocks to maximize surgical volume and efficiency.
• Ensure compliance with emergency clinical protocols and safety guidelines, supporting a safe and positive environment for all patients.
• Maintain accurate documentation in scheduling and clinical systems, facilitating clear communication across the surgical and clinical teams.

Qualifications

Education Qualifications

• High School Diploma or GED

Experience Qualifications

• Minimum one (1) - two (2) years' experience in a clinical setting.

Skills and Abilities

• Knowledge of clinic and surgical scheduling workflows, authorization requirements, and operating room block utilization.
• Understanding of referrals, insurance processes, co‑pays, co‑insurance, and authorization procedures.
• Ability to serve as the primary liaison for patients, providing clear instructions, updates, and empathetic support throughout the surgical process.
• Ability to manage multiple schedules, orders, authorizations, and deadlines while maintaining accuracy and efficiency.
• Skilled in using electronic health records (EHRs), scheduling systems, tracking tools, and standard office software to manage documentation and workflows.
• Ability to identify scheduling conflicts, gaps in surgical planning, and barriers to timely completion of pre‑operative requirements and take appropriate corrective steps.

Primary Location

Tampa

Work Locations

TGH Main Campus 1 Tampa General Circle Tampa 33601

Eligible for Remote Work : Hybrid Remote

Organization

Academic Medical Group Inc

Schedule

Full-time

Scheduled Days : Monday, Tuesday, Wednesday, Thursday, Friday