Surgical Scheduling & Patient Care Specialist

Riverview Health; Westfield (IN); Hybrid; USD 52,000 - 72,000; Full time

Job summary

Riverview Health in Westfield, IN is seeking a Clinical Scheduling Specialist for surgical services to coordinate patient scheduling and prepare charts for procedures. The role requires calling patients, collecting questionnaires, and maintaining accurate documentation in the charting system.

The position emphasizes accurate data entry, timely communication with patients, and collaboration with clinical staff to ensure workflow efficiency and regulatory compliance.

Qualifications

• Minimum: High School Diploma or equivalent and completion of qualified Medical Assistant program, CNA or other medical background plus a minimum of five (5) years of work experience.

Responsibilities

• Conduct patient calls and outreach to schedule primary care and wellness visits.
• Assist with scheduling of primary care visits and Transitional Care Management visits.
• Distribute and coordinate patient questionnaires with providers and staff.
• Submit health questionnaire data to payers to support risk-adjustment programs.
• Perform post-discharge outreach to review home-care needs and arrange follow-up with PCP.
• Audit charts and update payer records to ensure proper documentation.
• Submit EHR elements to payers per information security requirements.
• Support clinical staff with documentation to meet quality reporting standards.
• Ensure compliance with regulatory and financial guidelines in documentation.

Skills

Data entry

Clinical documentation

Microsoft Excel

Education

High School Diploma or equivalent

Medical Assistant program / CNA background

Tools

Microsoft Excel

Job description

Riverview Health in Westfield, IN is seeking a Clinical Scheduling Specialist for surgical services to coordinate patient scheduling and prepare charts for procedures. The role requires calling patients, collecting questionnaires, and maintaining accurate documentation in the charting system.

The position emphasizes accurate data entry, timely communication with patients, and collaboration with clinical staff to ensure workflow efficiency and regulatory compliance.