Clinical Scheduling Specialist Surgical Services

Riverview Health; Westfield (IN); Hybrid; USD 52,000 - 72,000; Full time

Job summary

Riverview Health in Westfield, IN is seeking a Clinical Scheduling Specialist for surgical services to coordinate patient scheduling and prepare charts for procedures. The role requires calling patients, collecting questionnaires, and maintaining accurate documentation in the charting system.

The position emphasizes accurate data entry, timely communication with patients, and collaboration with clinical staff to ensure workflow efficiency and regulatory compliance.

Qualifications

• Minimum: High School Diploma or equivalent and completion of qualified Medical Assistant program, CNA or other medical background plus a minimum of five (5) years of work experience.

Responsibilities

• Conduct patient calls and outreach to schedule primary care and wellness visits.
• Assist with scheduling of primary care visits and Transitional Care Management visits.
• Distribute and coordinate patient questionnaires with providers and staff.
• Submit health questionnaire data to payers to support risk-adjustment programs.
• Perform post-discharge outreach to review home-care needs and arrange follow-up with PCP.
• Audit charts and update payer records to ensure proper documentation.
• Submit EHR elements to payers per information security requirements.
• Support clinical staff with documentation to meet quality reporting standards.
• Ensure compliance with regulatory and financial guidelines in documentation.

Skills

Data entry

Clinical documentation

Microsoft Excel

Education

High School Diploma or equivalent

Medical Assistant program / CNA background

Tools

Microsoft Excel

Job description

Clinical Scheduling Specialist Surgical Services

Job Category: Administrative or General Support

Requisition Number: CLINI004463

• Full-Time
• Hybrid

Locations

Showing 1 location

Westfield, IN 46074, USA

Description

Job Summary

The Clinical Scheduling Specialist services a crucial role in communicating with patients to appropriately schedule and prepare them for their surgical procedures. The incumbent will contact patients to schedule appointments, complete patient questionnaire accurately, and maintain timely and accurate documentation in the patient charting system.

Job Responsibilities

• Conduct patient calls and send letters to patients (patient outreach) needing primary care services.
• Assist with the scheduling of primary care visits, Annual Wellness Visits, and Transitional Care Management visits.
• Distribute patient-specific health questionnaires to primary care providers and coordinate with staff to complete the forms.
• Collect completed patient-specific health questionnaires and submit requested information back to payers to support payer risk-adjustment programs.
• Complete post-discharge phone calls each day to recently discharged patients to review for possible home-care challenges and scheduling of a visit with patient’s primary care provider.
• Perform chart audits and reviews at the request of payers, management, information services, and providers to ensure proper documentation or update payer records.
• Submit electronic health record elements to payers in accordance with information security and technology requirements.
• Assist office clinical staff with proper workflow to ensure accurate documentation to support quality reporting requirements.
• Accurately review and document health care standards and follow written guidance to ensure 100% compliance with regulatory and financial guidelines.
• Other duties as assigned.

Education Requirements

• Minimum: High School Diploma or equivalent and completion of qualified Medical Assistant program, CNA or other medical background plus a minimum of five (5) years of work experience

ExperienceRequirements

• Minimum: Six (6) months or more Medical Experience or physician billing/coding experience in a physician practice setting.
• Preferred: Three (3) or more years of experience with Medical Assistant or other clinical role or physician billing/coding experience, previous patient care experience in a physician practice setting. Basic knowledge of Microsoft Excel, data entry and clinical documentation.

License/Certification Requirements

• Minimum: None
• Preferred:Certified or Registered Medical Assistant

Education

Required

High School or better in Other.

Equal Opportunity Employer
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