Surgical Scheduling Operations Manager

University of Washington; Seattle (WA); On-site; USD 90,000 - 114,000; Full time

Job summary

The University of Washington's Harborview Medical Center in Seattle seeks a Manager of Program Operations – Surgical Scheduling to lead day-to-day scheduling operations across multiple surgical specialties, ensuring consistent workflows and high-quality access to care.

You will partner with clinic managers and perioperative teams, monitor performance, oversee block management and the scheduling float pool, and drive operational excellence through training and data-driven improvements.

Qualifications

• Bachelor’s Degree in business, health administration, communications, public health, project management.
• 3 year’s Surgical Scheduling experience and program management specific to surgery scheduling and outpatient ambulatory surgical specialties workflows.
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Responsibilities

• Lead day-to-day surgical scheduling operations, ensuring consistent scheduling practices, workflows, and standards across multiple surgical specialties.
• Partner with clinic managers, surgical leaders, and perioperative teams to improve scheduling efficiency, resolve operational barriers, and support timely patient access to surgical care.
• Monitor scheduling performance, identify delays, backlogs, and workflow issues, and implement operational improvements to enhance service delivery.
• Serve as the subject matter expert for surgical scheduling operations, supporting process improvements, policy implementation, and adoption of new technologies.
• Oversee surgical block management activities, including monitoring block utilization, capacity, and allocation of operative resources.
• Manage the surgical block marketplace, facilitating the redistribution of available operating room time to maximize surgical capacity and access.
• Analyze utilization and capacity data, develop reports and operational insights, and recommend strategies to improve operating room efficiency.
• Implement training, onboarding, and competency programs for surgical scheduling staff, ensuring adherence to established workflows, policies, and quality standards.
• Conduct quality reviews and performance audits, using findings to drive staff education, process improvements, and operational excellence.
• Supervise and manage the surgical scheduling float pool, including staffing, performance management, workforce deployment, employee development, and change management initiatives.

Skills

Surgical scheduling experience

Program management

Education

Bachelor’s Degree in business, health administration, communications, public health, project management

Job description

The University of Washington's Harborview Medical Center in Seattle seeks a Manager of Program Operations – Surgical Scheduling to lead day-to-day scheduling operations across multiple surgical specialties, ensuring consistent workflows and high-quality access to care.

You will partner with clinic managers and perioperative teams, monitor performance, oversee block management and the scheduling float pool, and drive operational excellence through training and data-driven improvements.