Manager of Program Operations - Surgical Scheduling

University of Washington; Seattle (WA); On-site; USD 90,000 - 114,000; Full time

Job summary

The University of Washington's Harborview Medical Center in Seattle seeks a Manager of Program Operations – Surgical Scheduling to lead day-to-day scheduling operations across multiple surgical specialties, ensuring consistent workflows and high-quality access to care.

You will partner with clinic managers and perioperative teams, monitor performance, oversee block management and the scheduling float pool, and drive operational excellence through training and data-driven improvements.

Qualifications

• Bachelor’s Degree in business, health administration, communications, public health, project management.
• 3 year’s Surgical Scheduling experience and program management specific to surgery scheduling and outpatient ambulatory surgical specialties workflows.
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Responsibilities

• Lead day-to-day surgical scheduling operations, ensuring consistent scheduling practices, workflows, and standards across multiple surgical specialties.
• Partner with clinic managers, surgical leaders, and perioperative teams to improve scheduling efficiency, resolve operational barriers, and support timely patient access to surgical care.
• Monitor scheduling performance, identify delays, backlogs, and workflow issues, and implement operational improvements to enhance service delivery.
• Serve as the subject matter expert for surgical scheduling operations, supporting process improvements, policy implementation, and adoption of new technologies.
• Oversee surgical block management activities, including monitoring block utilization, capacity, and allocation of operative resources.
• Manage the surgical block marketplace, facilitating the redistribution of available operating room time to maximize surgical capacity and access.
• Analyze utilization and capacity data, develop reports and operational insights, and recommend strategies to improve operating room efficiency.
• Implement training, onboarding, and competency programs for surgical scheduling staff, ensuring adherence to established workflows, policies, and quality standards.
• Conduct quality reviews and performance audits, using findings to drive staff education, process improvements, and operational excellence.
• Supervise and manage the surgical scheduling float pool, including staffing, performance management, workforce deployment, employee development, and change management initiatives.

Skills

Surgical scheduling experience

Program management

Education

Bachelor’s Degree in business, health administration, communications, public health, project management

Job description

Job Description

Harborview Medical Center’s Ambulatory Surgical Division

has an outstanding opportunity for a Manager of Program Operations - Surgical Scheduling.

WORK SCHEDULE

• 100% FTE
• Days

PRIMARY JOB RESPONSIBILITIES

• Lead day-to-day surgical scheduling operations, ensuring consistent scheduling practices, workflows, and standards across multiple surgical specialties.
• Partner with clinic managers, surgical leaders, and perioperative teams to improve scheduling efficiency, resolve operational barriers, and support timely patient access to surgical care.
• Monitor scheduling performance, identify delays, backlogs, and workflow issues, and implement operational improvements to enhance service delivery.
• Serve as the subject matter expert for surgical scheduling operations, supporting process improvements, policy implementation, and adoption of new technologies.
• Oversee surgical block management activities, including monitoring block utilization, capacity, and allocation of operative resources.
• Manage the surgical block marketplace, facilitating the redistribution of available operating room time to maximize surgical capacity and access.
• Analyze utilization and capacity data, develop reports and operational insights, and recommend strategies to improve operating room efficiency.
• Implement training, onboarding, and competency programs for surgical scheduling staff, ensuring adherence to established workflows, policies, and quality standards.
• Conduct quality reviews and performance audits, using findings to drive staff education, process improvements, and operational excellence.
• Supervise and manage the surgical scheduling float pool, including staffing, performance management, workforce deployment, employee development, and change management initiatives.

REQUIREMENTS

• Bachelor’s Degree in business, health administration, communications, public health, project management
• 3 year’s Surgical Scheduling experience and program management specific to surgery scheduling and outpatient ambulatory surgical specialties workflows.
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

ABOUT HARBORVIEW MEDICAL CENTER

As the region’s only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.

Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.

Challenge. Collaboration. Compassion.

Compensation, Benefits and Position Details

Pay Range Minimum:

$90,000.00 annual

Pay Range Maximum:

$114,000.00 annual

Other Compensation:

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

Not Applicable

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the publicby advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians,scientistsand other health professionals.

All acrossUW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family,studentand colleague is valued and honored.Nearly 29,000healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail].

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.