Surgical Scheduling & Coverage Coordinator

careers-mpowerpractice; Phoenix (AZ); À distance; USD 60 000 - 75 000; Plein temps

Résumé du poste

careers-mpowerpractice is seeking a Surgical Assistant - Coordinator to ensure seamless scheduling of surgical assist coverage and strong patient experience. The role emphasizes Excel reporting, data tracking, and workflow optimization in a fast-paced healthcare setting.

The candidate should have 3–5 years of surgical scheduling or healthcare admin experience, be proficient with EMR systems, and hold a high school diploma or equivalent.

Qualifications

• 3-5 years’ experience in surgical scheduling or a healthcare administrative role
• Familiarity with EMR systems, medical billing, and authorization workflows is a plus
• Proven experience working in a medical office or healthcare setting a plus
• High school diploma or equivalent experience (additional education or certification in medical office administration or healthcare management is a plus)

Responsabilités

• Serve as the primary point of contact for all customers regarding surgical assist coverage-related communications across assigned markets.
• Learn and apply market-specific dynamics for surgical assist coverage.
• Build strong, supportive relationships with each market’s clinical leadership.
• Proactively identify coverage conflicts and provide multiple solution options using strong analytical and problem-solving skills.
• Independently assess urgent coverage issues, elevate when appropriate, and communicate decisions clearly and promptly.
• Provide guidance to clinical leaders on prioritization of coverage needs.
• Ensure all clinical managers are supported with staffing coverage requirements.
• Manage urgent add-ons and last-minute schedule changes with effective communication to all stakeholders.
• Coordinate with surgeon offices to obtain complete and accurate case details.
• Be main point of contact for all internal scheduling needs.
• Act as the main point of contact for surgeon offices regarding scheduling, coverage, and operational inquiries.
• Proactively communicate coverage status, updates, and changes to surgeon offices.
• Ensure surgeon scheduler contact information is maintained accurately in USMON/Salesforce for weekly case confirmations.
• Reach out to surgeon offices during high-volume periods to identify unscheduled cases and offer services.
• Support surgeon office education and collaboration with Direct Patient Billing teams.
• Obtain credentialing sponsor forms from surgeon offices to support Surgical Assistant Operations.
• Collaborate with scheduling team to ensure smooth onboarding of all new customers to our scheduling
• Foster strong, professional relationships with surgeon offices to enhance service delivery and customer experience.
• Track and report on case volume, utilization, and cancellation trends.
• Submit requests for new surgeons to be added to USMON/Salesforce.
• Follow up with new customer requests to assess need and coordinate with operational and clinical teams to determine coverage capability.
• Support onboarding of new surgeon office staff in collaboration with clinical managers.
• Assist with additional clinical operational projects as assigned.

Description du poste

careers-mpowerpractice is seeking a Surgical Assistant - Coordinator to ensure seamless scheduling of surgical assist coverage and strong patient experience. The role emphasizes Excel reporting, data tracking, and workflow optimization in a fast-paced healthcare setting.

The candidate should have 3–5 years of surgical scheduling or healthcare admin experience, be proficient with EMR systems, and hold a high school diploma or equivalent.