Surgical Practice Leader: Operations & Team Development

Mass General Brigham; Boston (MA); On-site; USD 66,000 - 96,000; Full time

Job summary

Mass General Brigham seeks an experienced Practice Manager to lead the daily operations of our Trauma, Oral & Maxillofacial Surgery, Plastic Surgery, and Burn Management practices at 55 Fruit Street, Boston. You will develop teams, optimize workflows, and drive excellence in a fast-paced clinical setting.

Ideal candidates bring 5–7 years of healthcare leadership, strong staff development skills, and a proven track record in operations, budgeting, and revenue cycle management.

Qualifications

• Bachelor's degree in related field required.
• 5–7 years of supervisory experience in healthcare.
• 5–7 years of experience in healthcare operations.
• Strong Microsoft Office and Excel skills.
• Excellent communication and organizational abilities.
• Proven leadership with staff development experience.

Responsibilities

• Oversee day-to-day operations for single-site or multi-site surgical practice.
• Develop administrative/clinical staff through hiring, onboarding, coaching, scheduling, and performance management.
• Ensure staffing coverage and address operational challenges.
• Monitor practice metrics and implement efficiency improvements.
• Partner with physicians/leadership on strategic goals and budget planning.
• Oversee payroll and revenue cycle activities; ensure HIPAA compliance.
• Provide operational leadership and cross-coverage as needed.

Skills

Leadership

Communication

Time management

Analytical skills

Staff development

Staffing coordination

Customer service mindset

Education

Bachelor's Degree in related field

Experience in lieu of degree accepted

Tools

Microsoft Excel

HIPAA compliance

Billing systems

Job description

Mass General Brigham seeks an experienced Practice Manager to lead the daily operations of our Trauma, Oral & Maxillofacial Surgery, Plastic Surgery, and Burn Management practices at 55 Fruit Street, Boston. You will develop teams, optimize workflows, and drive excellence in a fast-paced clinical setting.

Ideal candidates bring 5–7 years of healthcare leadership, strong staff development skills, and a proven track record in operations, budgeting, and revenue cycle management.