Practice Manager

1300 Massachusetts General Physicians Organization, Inc.; Boston (MA); On-site; USD 66,000 - 96,000; Full time

Job summary

Massachusetts General Physicians Organization, Inc. is seeking an experienced Practice Manager to lead the daily operations of Trauma, Oral & Maxillofacial Surgery, Plastic Surgery, and Burn Management across one or more sites.

This role calls for collaboration with physicians and leadership to drive operational excellence in a fast-paced clinical environment. The ideal candidate will have 5–7 years of supervisory experience in a healthcare setting, strong MS Office skills, and a proven ability

Qualifications

• Bachelor's degree in a related field; degree can be substituted with relevant experience.
• 5–7 years of supervisory experience in a healthcare setting.
• 5–7 years of experience in a healthcare environment.

Responsibilities

• Oversee day-to-day operations for a single-site or multi-site surgical practice
• Lead and develop administrative and clinical support staff through hiring, onboarding, coaching, scheduling, and performance management
• Ensure appropriate staffing coverage and coordinate solutions for staffing and operational challenges
• Monitor practice performance metrics and implement process improvements that enhance efficiency and service delivery
• Partner with physicians and leadership to support strategic initiatives, operational goals, and budget planning
• Oversee payroll processes, support revenue cycle activities, and ensure compliance with organizational policies, HIPAA requirements, and mandatory training standards
• Serve as a key member of the leadership team, providing operational support and cross-coverage as needed

Skills

Staff leadership

Healthcare operations

Staff development

Budget planning

Process improvement

HIPAA compliance

Excel

Communication

Organizational skills

Education

Bachelor's Degree Related Field

Job description

Site: Massachusetts General Physicians Organization, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Trauma, Oral & Maxillofacial Surgery, Plastic Surgery & Burn Management Bring your healthcare operations expertise to a leadership role where you can make a direct impact on patients, providers, and staff. We are seeking an experienced Practice Manager to lead the daily operations of our Trauma, Oral & Maxillofacial Surgery, Plastic Surgery, and Burn Management practice. This role is ideal for a collaborative healthcare leader who enjoys developing teams, improving workflows, and driving operational excellence in a fast-paced clinical environment.

What You’ll Do

• Oversee day-to-day operations for a single-site or multi-site surgical practice
• Lead and develop administrative and clinical support staff through hiring, onboarding, coaching, scheduling, and performance management
• Ensure appropriate staffing coverage and coordinate solutions for staffing and operational challenges
• Monitor practice performance metrics and implement process improvements that enhance efficiency and service delivery
• Partner with physicians and leadership to support strategic initiatives, operational goals, and budget planning
• Oversee payroll processes, support revenue cycle activities, and ensure compliance with organizational policies, HIPAA requirements, and mandatory training standards
• Serve as a key member of the leadership team, providing operational support and cross-coverage as needed

If you're a motivated healthcare leader who is passionate about building high-performing teams and delivering exceptional operational support, we'd love to hear from you.

Qualifications

Education Bachelor's Degree Related Field of Study required Can this role accept experience in lieu of a degree? Yes

Licenses and Credentials Experience Supervisory experience 5-7 years required and Experience working in a healthcare environment 5-7 years required

Knowledge, Skills and Abilities

• Strong understanding of Microsoft Office, including Excel.
• Strong communication and organizational skills.
• Strong and proven leadership skills.
• Ability to work with staff of all levels.
• Excellent time management skills.
• Strong analytical and math skills.
• Knowledge of Accounting Principles, physician billing, and revenue cycle management.
• Ability to adapt to multiple and rapidly changing priorities and deadlines.

Additional Job Details (if applicable)

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type Onsite Work Location 55 Fruit Street

Scheduled Weekly Hours 40

Employee Type Regular

Work Shift Day (United States of America)

Pay Range $65,998.40 - $96,033.60/Annual Grade 7

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 1300 Massachusetts General Physicians Organization, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.