Practice Manager - Division of Burn and Wound Surgery

Mass General Brigham; Boston (MA); On-site; USD 66,000 - 96,000; Full time

Job summary

Mass General Brigham seeks an experienced Practice Manager to lead the daily operations of our Trauma, Oral & Maxillofacial Surgery, Plastic Surgery, and Burn Management practices at 55 Fruit Street, Boston. You will develop teams, optimize workflows, and drive excellence in a fast-paced clinical setting.

Ideal candidates bring 5–7 years of healthcare leadership, strong staff development skills, and a proven track record in operations, budgeting, and revenue cycle management.

Qualifications

• Bachelor's degree in related field required.
• 5–7 years of supervisory experience in healthcare.
• 5–7 years of experience in healthcare operations.
• Strong Microsoft Office and Excel skills.
• Excellent communication and organizational abilities.
• Proven leadership with staff development experience.

Responsibilities

• Oversee day-to-day operations for single-site or multi-site surgical practice.
• Develop administrative/clinical staff through hiring, onboarding, coaching, scheduling, and performance management.
• Ensure staffing coverage and address operational challenges.
• Monitor practice metrics and implement efficiency improvements.
• Partner with physicians/leadership on strategic goals and budget planning.
• Oversee payroll and revenue cycle activities; ensure HIPAA compliance.
• Provide operational leadership and cross-coverage as needed.

Skills

Leadership

Communication

Time management

Analytical skills

Staff development

Staffing coordination

Customer service mindset

Education

Bachelor's Degree in related field

Experience in lieu of degree accepted

Tools

Microsoft Excel

HIPAA compliance

Billing systems

Job description

Site: Massachusetts General Physicians Organization, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Division of Burn and Wound Surgery

Bring your healthcare operations expertise to a leadership role where you can make a direct impact on patients, providers, and staff.

We are seeking an experienced Practice Manager to lead the daily operations of our Trauma, Oral & Maxillofacial Surgery, Plastic Surgery, and Burn Management practice. This role is ideal for a collaborative healthcare leader who enjoys developing teams, improving workflows, and driving operational excellence in a fast-paced clinical environment.

What You'll Do

• Oversee day-to-day operations for a single-site or multi-site surgical practice
• Lead and develop administrative and clinical support staff through hiring, onboarding, coaching, scheduling, and performance management
• Ensure appropriate staffing coverage and coordinate solutions for staffing and operational challenges
• Monitor practice performance metrics and implement process improvements that enhance efficiency and service delivery
• Partner with physicians and leadership to support strategic initiatives, operational goals, and budget planning
• Oversee payroll processes, support revenue cycle activities, and ensure compliance with organizational policies, HIPAA requirements, and mandatory training standards
• Serve as a key member of the leadership team, providing operational support and cross-coverage as needed

Qualifications

Education

Bachelor's Degree Related Field of Study required

Can this role accept experience in lieu of a degree?

Yes

Experience

Supervisory experience 5-7 years required and Experience working in a healthcare environment 5-7 years required

Knowledge, Skills And Abilities

• Strong understanding of Microsoft Office, including Excel.
• Strong communication and organizational skills.
• Strong and proven leadership skills.
• Ability to work with staff of all levels.
• Excellent time management skills.
• Strong analytical and math skills.
• Knowledge of Accounting Principles, physician billing, and revenue cycle management.
• Ability to adapt to multiple and rapidly changing priorities and deadlines.

Additional Job Details (if Applicable)

Remote Type

Onsite

Work Location

55 Fruit Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$65,998.40 - $96,033.60/Annual

Grade

7

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1300 Massachusetts General Physicians Organization, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.