Practice Manager - Division of Burn and Wound Surgery

Partner's Healthcare; Boston (MA); On-site; USD 66,000 - 96,000; Full time

Job summary

Mass General Brigham seeks a healthcare operations leader to oversee day-to-day operations for a surgical practice, and to lead administrative and clinical support staff through hiring, onboarding, coaching, scheduling, and performance management.

You will ensure staffing coverage, monitor performance metrics, partner with physicians on strategic initiatives and budget planning, oversee payroll and revenue cycle activities, ensure HIPAA compliance, and provide cross-coverage as needed.

Qualifications

• Bachelor's Degree in a related field required.
• 5–7 years of supervisory experience in a healthcare environment.
• Strong MS Office and Excel skills; exceptional communication and organizational abilities.
• Knowledge of accounting principles, physician billing, and revenue cycle management.

Responsibilities

• Oversee day-to-day operations for a single-site or multi-site surgical practice.
• Lead and develop administrative and clinical staff through hiring, onboarding, coaching, scheduling, and performance management.
• Ensure staffing coverage and coordinate solutions for staffing and operational challenges.
• Monitor practice performance metrics and implement process improvements that enhance efficiency and service delivery.
• Partner with physicians and leadership to support strategic initiatives, operational goals, and budget planning.
• Oversee payroll processes, support revenue cycle activities, and ensure compliance with organizational policies, HIPAA requirements, and mandatory training standards.
• Serve as a key member of the leadership team, providing operational support and cross-coverage as needed.

Skills

Staff leadership

Operational leadership

Healthcare administration

Microsoft Excel

Education

Bachelor's Degree in related field

Job description

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries.

Job Summary Division of Burn and Wound SurgeryBring your healthcare operations expertise to a leadership role where you can make a direct impact on patients, providers, and staff.

What You’ll Do

• Oversee day-to-day operations for a single-site or multi-site surgical practice
• Lead and develop administrative and clinical support staff through hiring, onboarding, coaching, scheduling, and performance management
• Ensure appropriate staffing coverage and coordinate solutions for staffing and operational challenges
• Monitor practice performance metrics and implement process improvements that enhance efficiency and service delivery
• Partner with physicians and leadership to support strategic initiatives, operational goals, and budget planning
• Oversee payroll processes, support revenue cycle activities, and ensure compliance with organizational policies, HIPAA requirements, and mandatory training standards
• Serve as a key member of the leadership team, providing operational support and cross-coverage as needed

If you're a motivated healthcare leader who is passionate about building high-performing teams and delivering exceptional operational support,

Qualifications

• Education: Bachelor's Degree Related Field of Study required
• Can this role accept experience in lieu of a degree? Yes
• Licenses and Credentials: Supervisory experience 5-7 years required and Experience working in a healthcare environment 5-7 years required
• Knowledge, Skills and Abilities: Strong understanding of Microsoft Office, including Excel.
• Knowledge, Skills and Abilities: Strong communication and organizational skills.
• Knowledge, Skills and Abilities: Strong and proven leadership skills.
• Knowledge, Skills and Abilities: Ability to work with staff of all levels.
• Knowledge, Skills and Abilities: Excellent time management skills.
• Knowledge, Skills and Abilities: Strong analytical and math skills.
• Knowledge, Skills and Abilities: Knowledge of Accounting Principles, physician billing, and revenue cycle management.
• Knowledge, Skills and Abilities: Ability to adapt to multiple and rapidly changing priorities and deadlines.

Additional Job Details (if applicable)

• Remote Type Onsite
• Work Location 55 Fruit Street
• Scheduled Weekly Hours 40
• Employee Type Regular
• Work Shift Day (United States of America)
• Pay Range $65,998.40 - $96,033.60/Annual
• Grade 7

Compensation and Benefits

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

EEO Statement: 1300 Massachusetts General Physicians Organization, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.