Surgical Patient Experience Liaison

University Hospitals; Cleveland (OH); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

University Hospitals in Cleveland seeks a patient service representative to greet patients and visitors, provide information, and direct inquiries to the appropriate department. You will maintain a welcoming reception area, handle PHI securely, and assist callers by phone or in person.

The role requires at least 1 year in a patient care environment, a high school diploma or GED, and strong communication and computer skills. Efficiency and composure in a fast-paced setting are essential.

Formación

• High School diploma or GED required.
• 1+ years in a patient care environment required.
• PHI handling and HIPAA compliance knowledge preferred.

Responsabilidades

• Greet patients and guests and provide information.
• Maintain reception desk and surrounding area.
• Deliver information via phone or direct contact.
• Use available resources and tools to assist callers.

Conocimientos

Communication skills

Customer service

Reading comprehension

Telephone etiquette

Computer proficiency

Stress management

Educación

High School / GED

Herramientas

Intercom system

Pager

Phone system

Copiers & Fax

Computer terminal

Descripción del empleo

University Hospitals in Cleveland seeks a patient service representative to greet patients and visitors, provide information, and direct inquiries to the appropriate department. You will maintain a welcoming reception area, handle PHI securely, and assist callers by phone or in person.

The role requires at least 1 year in a patient care environment, a high school diploma or GED, and strong communication and computer skills. Efficiency and composure in a fast-paced setting are essential.