Surgical Patient Coordinator — Pre-Op Operations Lead

Embedded Shishya; United States; Remote; USD 52,000 - 78,000; Full time

Job summary

HireHawk is seeking a Medical Administrative & Surgical Patient Coordinator to manage the administrative coordination after a patient begins moving through the surgical process.

You will ensure required clearances, testing, records, appointments, documentation, and pre-operative steps are completed so patients stay on track for surgery. This is an operations-focused healthcare role, not a sales position and not a remote clinical position.

Qualifications

• 3+ years of medical administration or surgical coordination experience.
• Hands-on experience in a U.S. medical practice.
• Direct experience coordinating surgical or pre-operative patients.
• Experience using EMR, CRM, or medical-office systems.
• Excellent spoken and written English, with strong documentation and follow-through skills.

Responsibilities

• Own and track the pre-operative process for multiple surgical patients from booking through readiness for surgery.
• Identify missing clearances, tests, records, documentation, and other requirements before delays.
• Coordinate required appointments and testing, including imaging, medical clearances, laboratories, and other pre-operative needs.
• Contact hospitals, imaging centers, laboratories, and physicians' offices to obtain outstanding information and keep cases moving.
• Follow up with outside providers when testing, records, or clearances are delayed, advocating for patients while maintaining professional communication.
• Conduct or support standardized pre-operative patient calls and walk patients through non-clinical steps and next steps.
• Maintain accurate documentation of patient conversations, completed requirements, pending items, and case status in systems.
• Communicate surgical readiness and delays clearly to the broader practice team.
• Escalate clinical questions to clinical staff when needed; avoid giving medical advice.
• Provide additional medical administrative support to improve surgical process efficiency.

Skills

Medical administration

Surgical coordination

Patient coordination

Pre-operative coordination

Documentation

Tools

EMR systems

CRM systems

Job description

HireHawk is seeking a Medical Administrative & Surgical Patient Coordinator to manage the administrative coordination after a patient begins moving through the surgical process.

You will ensure required clearances, testing, records, appointments, documentation, and pre-operative steps are completed so patients stay on track for surgery. This is an operations-focused healthcare role, not a sales position and not a remote clinical position.