Surgical Coordinator Supervisor - Shock Trauma

University of Maryland Faculty Physicians; Baltimore (MD); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Total rewards package

Job summary

University of Maryland Faculty Physician’s is seeking a Surgery Coordinator Supervisor to oversee daily surgical scheduling and staff supervision, ensuring efficient processes and high patient satisfaction. The role involves coordinating testing, authorizations, and provider schedules while maintaining accurate calendars and timely communications.

Responsibilities include supervising staff, training schedulers, addressing workflow gaps, and ensuring high-quality service across the surgical

Qualifications

• High school diploma or GED required.
• Minimum of five years related medical office experience.
• Knowledge of payer requirements for referrals and preauthorization.

Responsibilities

• Maintains collaboration between clinical and surgical departments to ensure integrated quality services.
• Provides training and coaching to Surgery Schedulers on policies and procedures.
• Advises Service Line Manager on workflow deficiencies and improvements.
• Resolves daily operational issues for surgical coordinator functions.
• Answers patient and staff inquiries and schedules consultations, surgeries, or diagnostics.

Skills

Strong customer service skills

Accurate data entry skills

PC proficiency

Education

High school diploma or GED

5 years related medical office experience

Knowledge of ICD-10 and CPT coding

Tools

IDX or similar computerized billing system

Job description

The Surgery Coordinator Supervisor is responsible for daily oversight of all surgical scheduling functions, including supervision of the Surgical Coordinator staff, ensuring efficient processes and superior patient satisfaction. They will supervise the staff, by providing direct onsite assistance, weekly huddles and rounding, answering questions related to Surgical Scheduling and or Surgical Authorization, providing direct support to the assigned providers coordinating the surgical schedule, scheduling all pertinent testing to prepare patients for surgery, the Supervisor will submit request for prior authorization for surgical procedures as well as assist the coordinating team with the surgical process as needed. The Supervisor will submit weekly staff progress reports to the Service line manager ensuring correspondence is sent to the providers on a weekly basis, cases are scheduled within 1-3 business days, authorizations are submitted simultaneous with the procedure scheduling, provider outlook calendars are accurate, auth/cert fields are updated during scheduling and after auth is received. Patient correspondence and patient communication documented within the patient’s medical record, appropriate packets and documents are provided to the patients; and other duties as assigned.

Essential Functions

• Maintains effective collaboration between clinical and surgical departments, as well as other affiliated services and practices to ensure an integrated approach to providing quality surgical services.
• Provides ongoing training, mentoring and coaching to Surgery Schedulers on skills and procedural changes; assists in developing goals and work plans to increase productivity in surgical posting policies and procedures.
• Advises the Surgical Service Line Manager of any deficiencies in work-flow and making recommendations for ensuring smooth operations.
• Resolves daily operational issues for the surgical coordinator functions.
• Assists co-workers and Service line Manager as needed with special projects.
• Answers telephones and questions from patients, staff, surgery center or direct calls to appropriate staff.
• Schedules and/or confirms patient diagnostic appointments, surgeries or medical consultations.
• Assures block times are maintained for surgeons.
• Demonstrates knowledge of managed care plans and knows which procedures require preauthorization.
• Effectively communicates with patients, their family, physicians, physician’s staff and fellow employees.
• Develops guidelines for prioritizing work activities, evaluates effectiveness and modifies as necessary.
• Establishes deadlines and targets for work assignments.

EDUCATION And/or EXPERIENCE

• High school diploma or (GED) general education degree Minimum of five years related medical office experience
• Accurate data entry skills
• Current knowledge of payer requirements for referrals and preauthorization
• Knowledge of IDX or similar computerized billing system
• Knowledge of ICD-10 and CPT coding
• General understanding of back office operations
• Strong customer service skills
• PC proficiency
• Knowledge of medical terminology preferred
• Surgical posting ,OR or Orthopaedic experience preferred

Total Rewards

• University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees' health, life, career and retirement.
• More information can be found here: https://www.umfpi.org/jobs/summary-employee-benefits.