Surgical Coordinator & Patient Experience Lead

Mia Aesthetics; Texas; On-site; USD 35,000 - 55,000; Full time

Job summary

Mia Aesthetics in the United States seeks an In-Clinic Surgical Coordinator to greet patients, gather medical history, and coordinate consultations and surgeries. You will work closely with surgeons and the CSS team to ensure a smooth patient journey from welcome to booking.

This role emphasizes accurate pricing estimates, handling patient financing, and maintaining accurate records in the patient portal while delivering exceptional service in a fast-paced medical aesthetics environment.

Qualifications

• Experience in patient intake and scheduling is preferred.
• Ability to explain procedures and pricing to patients clearly.
• Excellent interpersonal and communication skills.

Responsibilities

• Greet patients in the lobby and invite them to the consultation room.
• Provide prep instructions for assessments.
• Debrief doctor on medical history and important notes.
• Take notes as the doctor assesses the patient for their procedure of interest.
• Explain pricing and discuss booking steps, including reserving a surgery date.
• Walk patient to lobby and thank them for visiting.
• Return to consult room to clean and restock as needed.
• Interact with prospective patients to schedule in-clinic or virtual consultations.
• Close sales by building rapport and collecting a 10% booking fee.
• Create invoices and ensure medical forms are signed and uploaded before the pay period ends.
• Communicate with patients via text, email, or phone.
• Follow the lead journey process and aim for a daily target of conversations.
• Ensure quality conversations result in consultations or surgery bookings.

Skills

Customer service

Sales closing

Scheduling

Communication

Education

High School Diploma or GED

Job description

Mia Aesthetics in the United States seeks an In-Clinic Surgical Coordinator to greet patients, gather medical history, and coordinate consultations and surgeries. You will work closely with surgeons and the CSS team to ensure a smooth patient journey from welcome to booking.

This role emphasizes accurate pricing estimates, handling patient financing, and maintaining accurate records in the patient portal while delivering exceptional service in a fast-paced medical aesthetics environment.