Bilingual In-Clinic Surgical Concierge & Scheduling

Mia Aesthetics; Phoenix (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

Mia Aesthetics is seeking an In-Clinic Surgical Coordinator to greet patients, guide them through assessments, coordinate pricing discussions, and follow up to schedule consultations and surgeries. This role includes preparing invoices, collecting booking fees, and supporting patient financing and forms in a fast-paced clinic environment.

Ideal candidates will be bilingual (English/Spanish), possess a High School Diploma or GED, and deliver strong communication, sales and administrative skills

Qualifications

• Bilingual English & Spanish required or preferred.
• Strong communication and customer-service oriented.
• Administrative and sales support experience is beneficial.

Responsibilities

• Greet the patient in the lobby & invite them to the consultation room
• Provide the patient with instructions on prepping for the assessment
• Debrief the doctor on patient medical history & important notes (for consults with Doctor)
• Take notes as the doctor assesses the patient for their procedure of interest
• Return to the room & invite the patient to an office to discuss pricing (educate the patient on next steps, i.e., paying a booking fee/ reserve a surgery date
• Walk the patient out to the lobby, thanking them for their visit
• Return to the consult room to properly clean & restock (as needed)
• Interact with prospective patients in an effort to schedule them for in-clinic or virtual consultations
• Close sales (collect 10% booking fee) by building rapport with potential clients and overcome objections
• Create invoices and ensure the patient’s medical form in the patient’s portal has been signed, completed, and uploaded before the end of the pay-period
• Communicate with prospective patients via text, email or over the phone
• Follow our lead journey process
• Focus on quantity: reach a target number of conversations on a daily basis
• Focus on quality: have meaningful conversations with prospective patients and book them for consultations/ surgery
• Answer warm calls from our CSS team
• Assist with the intake of patients and schedule surgeries as needed
• Provide accurate pricing estimates
• Assist in any administrative sales tasks as needed (i.e., patient financing, pre- and post-procedure forms, etc.)
• Assist in consultations (virtual or in-clinic) as needed or instructed
• Educate patients on the procedures, what it entails, what labs/clearances are required based on their age and medical history, etc.
• Explain the process of booking to each patient and what to expect after booking since there are multiple departments working together

Skills

Bilingual English & Spanish

Education

High School Diploma or GED

Job description

Mia Aesthetics is seeking an In-Clinic Surgical Coordinator to greet patients, guide them through assessments, coordinate pricing discussions, and follow up to schedule consultations and surgeries. This role includes preparing invoices, collecting booking fees, and supporting patient financing and forms in a fast-paced clinic environment.

Ideal candidates will be bilingual (English/Spanish), possess a High School Diploma or GED, and deliver strong communication, sales and administrative skills