In-Clinic Sales Surgical Coordinator (Bilingual)

Mia Aesthetics; Texas; On-site; USD 35,000 - 55,000; Full time

Job summary

Mia Aesthetics in the United States seeks an In-Clinic Surgical Coordinator to greet patients, gather medical history, and coordinate consultations and surgeries. You will work closely with surgeons and the CSS team to ensure a smooth patient journey from welcome to booking.

This role emphasizes accurate pricing estimates, handling patient financing, and maintaining accurate records in the patient portal while delivering exceptional service in a fast-paced medical aesthetics environment.

Qualifications

• Experience in patient intake and scheduling is preferred.
• Ability to explain procedures and pricing to patients clearly.
• Excellent interpersonal and communication skills.

Responsibilities

• Greet patients in the lobby and invite them to the consultation room.
• Provide prep instructions for assessments.
• Debrief doctor on medical history and important notes.
• Take notes as the doctor assesses the patient for their procedure of interest.
• Explain pricing and discuss booking steps, including reserving a surgery date.
• Walk patient to lobby and thank them for visiting.
• Return to consult room to clean and restock as needed.
• Interact with prospective patients to schedule in-clinic or virtual consultations.
• Close sales by building rapport and collecting a 10% booking fee.
• Create invoices and ensure medical forms are signed and uploaded before the pay period ends.
• Communicate with patients via text, email, or phone.
• Follow the lead journey process and aim for a daily target of conversations.
• Ensure quality conversations result in consultations or surgery bookings.

Skills

Customer service

Sales closing

Scheduling

Communication

Education

High School Diploma or GED

Job description

Job Description

At Mia Aesthetics, we are not just leading the way in plastic surgery—we're redefining it.

Our goal is simple: to ensure everyone has access to the highest quality plastic surgery without the premium price tag. With an elite team of plastic surgeons across the U.S. and a family of over 150,000 satisfied patients, we're on a mission to make beauty accessible to all.

Mia Aesthetics provides on-the-job training, professional development opportunities, opportunities for advancement, benefit offerings, and more.

Be a part of a team transforming lives and supporting dreams every day!

The In-Clinic Surgical Coordinator will be responsible for the following job responsibilities:

• Greet the patient in the lobby & invite them to the consultation room
• Provide the patient with instructions on prepping for the assessment
• Debrief the doctor on patient medical history & important notes (for consults with Doctor)
• Take notes as the doctor assesses the patient for their procedure of interest
• Return to the room & invite the patient to an office to discuss pricing (educate the patient on next steps, i.e., paying a booking fee/ reserve a surgery date
• Walk the patient out to the lobby, thanking them for their visit
• Return to the consult room to properly clean & restock (as needed)
• Interact with prospective patients in an effort to schedule them for in-clinic or virtual consultations
• Close sales (collect 10% booking fee) by building rapport with potential clients and overcome objections
• Create invoices and ensure the patient’s medical form in the patient’s portal has been signed, completed, and uploaded before the end of the pay-period
• Communicate with prospective patients via text, email or over the phone
• Follow our lead journey process
• Focus on quantity: reach a target number of conversations on a daily basis
• Focus on quality: have meaningful conversations with prospective patients and book them for consultations/ surgery
• Answer warm calls from our CSS team
• Assist with the intake of patients and schedule surgeries as needed
• Provide accurate pricing estimates
• Assist in any administrative sales tasks as needed (i.e., patient financing, pre- and post-procedure forms, etc.)
• Assist in consultations (virtual or in-clinic) as needed or instructed
• Educate patients on the procedures, what it entails, what labs/clearances are required based on their age and medical history, etc.
• Explain the process of booking to each patient and what to expect after booking since there are multiple departments working together

Education & Experience

• High School Diploma or GED