In-Clinic Surgical Coordinator (Bilingual)

Mia Aesthetics; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Mia Aesthetics is seeking an In-Clinic Surgical Coordinator to welcome patients, guide them through pre-appointment steps, and relay medical history to the doctor for consultations and procedures.

You will discuss pricing, collect booking fees, and coordinate patient financing as part of the intake and scheduling process. Fluency in English and Spanish is preferred, with a high school diploma required.

Qualifications

• High School Diploma or GED required.
• Bilingual English and Spanish preferred for patient communication.

Responsibilities

• Greet the patient in the lobby & invite them to the consultation room.
• Provide the patient with instructions on prepping for the assessment.
• Debrief the doctor on patient medical history & important notes for consults.
• Take notes as the doctor assesses the patient for their procedure of interest.
• Return to the room & invite the patient to discuss pricing and book a surgery date.
• Walk the patient out to the lobby and thank them for their visit.
• Interact with prospective patients to schedule in-clinic or virtual consultations.
• Close sales by building rapport and collecting booking fees.
• Create invoices and ensure medical forms are signed and uploaded.

Skills

Bilingual English & Spanish

Education

High School Diploma or GED

Job description

Description

At Mia Aesthetics, we are not just leading the way in plastic surgery—we're redefining it.

Our goal is simple: to ensure everyone has access to the highest quality plastic surgery without the premium price tag. With an elite team of plastic surgeons across the U.S. and a family of over 150,000 satisfied patients, we're on a mission to make beauty accessible to all.

Mia Aesthetics provides on-the-job training, professional development opportunities, opportunities for advancement, benefit offerings, and more.

Be a part of a team transforming lives and supporting dreams every day!

Requirements

The In-Clinic Surgical Coordinator will be responsible for the following job responsibilities:

• Greet the patient in the lobby & invite them to the consultation room
• Provide the patient with instructions on prepping for the assessment
• Debrief the doctor on patient medical history & important notes (for consults with Doctor)
• Take notes as the doctor assesses the patient for their procedure of interest
• Return to the room & invite the patient to an office to discuss pricing (educate the patient on next steps, i.e., paying a booking fee/ reserve a surgery date
• Walk the patient out to the lobby, thanking them for their visit
• Return to the consult room to properly clean & restock (as needed)
• Interact with prospective patients in an effort to schedule them for in-clinic or virtual consultations
• Close sales (collect 10% booking fee) by building rapport with potential clients and overcome objections
• Create invoices and ensure the patient’s medical form in the patient’s portal has been signed, completed, and uploaded before the end of the pay-period
• Communicate with prospective patients via text, email or over the phone
• Follow our lead journey process
• Focus on quantity: reach a target number of conversations on a daily basis
• Focus on quality: have meaningful conversations with prospective patients and book them for consultations/ surgery
• Answer warm calls from our CSS team
• Assist with the intake of patients and schedule surgeries as needed
• Provide accurate pricing estimates
• Assist in any administrative sales tasks as needed (i.e., patient financing, pre- and post-procedure forms, etc.)
• Assist in consultations (virtual or in-clinic) as needed or instructed
• Educate patients on the procedures, what it entails, what labs/clearances are required based on their age and medical history, etc.
• Explain the process of booking to each patient and what to expect after booking since there are multiple departments working together

Education & Experience

• High School Diploma or GED
• Bilingual (English & Spanish)