In-Clinic Surgical Coordinator (Bilingual)

Mia-Aesthetic; Phoenix (AZ); On-site; USD 25,000 - 39,000; Full time

Job summary

Mia Aesthetics in Phoenix is seeking an In-Clinic Surgical Coordinator to greet patients, coordinate consultations, and guide them through pricing and bookings for procedures.

You will support the clinical team by collecting medical forms, preparing invoices, communicating with patients by text, email, or phone, and helping schedule surgeries while ensuring accurate pricing and patient financing where needed.

Qualifications

• High School Diploma or GED required.
• Fluent bilingual English/Spanish communication.

Responsibilities

• Greet patients in lobby and invite them to consult room.
• Explain prep steps for assessment and gather patient history notes.
• Debrief doctor on medical history and important notes for consults.
• Take notes during patient assessment for the procedure of interest.
• Discuss pricing and booking steps, including booking fee and surgery date.
• Assist with patient intake, scheduling, and follow-ups.
• Create invoices and ensure forms are completed and uploaded.
• Communicate with patients via text, email, or phone.
• Educate patients on procedures, labs, and required clearances.
• Explain booking process and post-booking expectations across departments.

Skills

Bilingual (English & Spanish)

Education

High School Diploma or GED

Job description

Description

At Mia Aesthetics, we are not just leading the way in plastic surgery—we're redefining it.

Our goal is simple: to ensure everyone has access to the highest quality plastic surgery without the premium price tag. With an elite team of plastic surgeons across the U.S. and a family of over 150,000 satisfied patients, we're on a mission to make beauty accessible to all.

Mia Aesthetics provides on-the-job training, professional development opportunities, opportunities for advancement, benefit offerings, and more.

Be a part of a team transforming lives and supporting dreams every day!

Requirements

The In-Clinic Surgical Coordinator will be responsible for the following job responsibilities:

• Greet the patient in the lobby & invite them to the consultation room
• Provide the patient with instructions on prepping for the assessment
• Debrief the doctor on patient medical history & important notes (for consults with Doctor)
• Take notes as the doctor assesses the patient for their procedure of interest
• Return to the room & invite the patient to an office to discuss pricing (educate the patient on next steps, i.e., paying a booking fee/ reserve a surgery date
• Walk the patient out to the lobby, thanking them for their visit
• Return to the consult room to properly clean & restock (as needed)
• Interact with prospective patients in an effort to schedule them for in-clinic or virtual consultations
• Close sales (collect 10% booking fee) by building rapport with potential clients and overcome objections
• Create invoices and ensure the patient’s medical form in the patient’s portal has been signed, completed, and uploaded before the end of the pay-period
• Communicate with prospective patients via text, email or over the phone
• Follow our lead journey process
• Focus on quantity: reach a target number of conversations on a daily basis
• Focus on quality: have meaningful conversations with prospective patients and book them for consultations/ surgery
• Answer warm calls from our CSS team
• Assist with the intake of patients and schedule surgeries as needed
• Provide accurate pricing estimates
• Assist in any administrative sales tasks as needed (i.e., patient financing, pre- and post-procedure forms, etc.)
• Assist in consultations (virtual or in-clinic) as needed or instructed
• Educate patients on the procedures, what it entails, what labs/clearances are required based on their age and medical history, etc.
• Explain the process of booking to each patient and what to expect after booking since there are multiple departments working together

Education & Experience

• High School Diploma or GED
• Bilingual (English & Spanish)