In-Clinic Surgical Coordinator (Bilingual)

Mia Aesthetics - Chicago; Chicago (IL); On-site; USD 35,000 - 60,000; Full time

Job summary

Mia Aesthetics is hiring an In-Clinic Surgical Coordinator in Chicago. The role involves greeting patients, guiding them through consultations, and coordinating pricing discussions and bookings for procedures.

Ideal candidates are bilingual in English and Spanish with strong communication, organizational skills, and the ability to educate patients about procedures and required steps.

Qualifications

• Must be bilingual in English and Spanish
• Excellent communication and interpersonal skills
• Ability to educate patients on procedures and pricing
• Strong organizational and multi-tasking abilities

Responsibilities

• Greet patients in lobby and escort to consultation room
• Provide prep instructions for assessments
• Debrief doctor on patient history and notes
• Record patient information and assist with consults
• Explain pricing and booking steps to patients
• Schedule consultations and surgeries as needed
• Take notes and build rapport to close bookings
• Create invoices and ensure forms are completed
• Communicate with patients via text, email or phone
• Assist in administrative sales tasks
• Educate patients on procedures and required labs/clearances

Skills

Bilingual English & Spanish

Customer-focused

Education

High School Diploma or GED

Job description

Description

At Mia Aesthetics, we are not just leading the way in plastic surgery—we're redefining it.

Our goal is simple: to ensure everyone has access to the highest quality plastic surgery without the premium price tag. With an elite team of plastic surgeons across the U.S. and a family of over 150,000 satisfied patients, we're on a mission to make beauty accessible to all.

Mia Aesthetics provides on-the-job training, professional development opportunities, opportunities for advancement, benefit offerings, and more.

Be a part of a team transforming lives and supporting dreams every day!

Requirements

The In-Clinic Surgical Coordinator will be responsible for the following job responsibilities:

• Greet the patient in the lobby & invite them to the consultation room
• Provide the patient with instructions on prepping for the assessment
• Debrief the doctor on patient medical history & important notes (for consults with Doctor)
• Take notes as the doctor assesses the patient for their procedure of interest
• Return to the room & invite the patient to an office to discuss pricing (educate the patient on next steps, i.e., paying a booking fee/ reserve a surgery date
• Walk the patient out to the lobby, thanking them for their visit
• Return to the consult room to properly clean & restock (as needed)
• Interact with prospective patients in an effort to schedule them for in-clinic or virtual consultations
• Close sales (collect 10% booking fee) by building rapport with potential clients and overcome objections
• Create invoices and ensure the patient’s medical form in the patient’s portal has been signed, completed, and uploaded before the end of the pay-period
• Communicate with prospective patients via text, email or over the phone
• Follow our lead journey process
• Focus on quantity: reach a target number of conversations on a daily basis
• Focus on quality: have meaningful conversations with prospective patients and book them for consultations/ surgery
• Answer warm calls from our CSS team
• Assist with the intake of patients and schedule surgeries as needed
• Provide accurate pricing estimates
• Assist in any administrative sales tasks as needed (i.e., patient financing, pre- and post-procedure forms, etc.)
• Assist in consultations (virtual or in-clinic) as needed or instructed
• Educate patients on the procedures, what it entails, what labs/clearances are required based on their age and medical history, etc.
• Explain the process of booking to each patient and what to expect after booking since there are multiple departments working together

Education & Experience

• High School Diploma or GED
• Bilingual (English & Spanish)