Surgical Coordinator | GI North | Days | Full time

University of Florida Jacksonville Physicians, Inc.; Jacksonville (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

University of Florida Jacksonville Physicians, Inc. seeks a Surgical Scheduling Coordinator to direct, coordinate, and facilitate the surgical scheduling activities for clinic physicians, ensuring continuity of care for the surgical patient.

The role serves as a liaison between the department and surgical and financial areas. The coordinator will schedule pre-operative appointments, verify insurance, obtain authorizations, and utilize the EPIC scheduling system while supporting patients,

Qualifications

• 2 years working in an Ambulatory Healthcare environment.
• 2 years customer service experience.
• 2 years working with third party payors (insurance carriers).

Responsibilities

• Coordinates the scheduling of pre-operative appointments to include preadmission testing, history and physical, and other associated tests or services related to the surgical procedure.
• Instructs patients on administrative, financial and pre-operative processes.
• Verifies insurance coverage, obtains authorization, submits clinical information as required and communicates with patient, vendors, surgeon and hospital abreast of the surgical plan.
• Provides excellent customer service for patients/families/representatives and other members of the treatment team.
• Utilizes the internal surgical scheduling EPIC application and external scheduling processes.
• Identifies and requests specialized equipment and/or personnel required by the physicians for performance of each surgical case.
• Review reports to determine if procedures authorized match procedures performed. Reviews reports to determine if authorization is required for unscheduled surgeries performed after hours.
• Prepares reports as requested, educates staff members and physicians in new processes, policies and procedures.
• Participates as an active care team member in the coordination of patient care.
• Attends and actively listens and participates in the regularly scheduled Referral Coordinator and/or Surgical Coordinator training sessions and meetings.
• required Travel: Up to 10%

Skills

Customer service

Scheduling coordination

Communication

Liaison

Education

High School Diploma or GED

Tools

EPIC

Job description

Overview

Job Duties

Under the supervision of the Department Director, Ambulatory Administrator, or Office Manager, directs, coordinates and facilitates the surgical scheduling activities of all clinic physicians. Utilizes appropriate administrative, financial and operational policies and procedures to facilitate continuity of care for the surgical patient. Acts as liaison between the department and other surgical and financial areas.

Responsibilities

Essential Functions

• Coordinates the scheduling of pre-operative appointments to include preadmission testing, history and physical, and other associated tests or services related to the surgical procedure.
• Instructs patients on administrative, financial and pre-operative processes.
• Verifies insurance coverage, obtains authorization, submits clinical information as required and communicates with patient, vendors, surgeon and hospital abreast of the surgical plan.
• Provides excellent customer service for patients/families/representatives and other members of the treatment team.
• Utilizes the internal surgical scheduling EPIC application and external scheduling processes.
• Identifies and requests specialized equipment and/or personnel required by the physicians for performance of each surgical case.
• Review reports to determine if procedures authorized match procedures performed. Reviews reports to determine if authorization is required for unscheduled surgeries performed after hours.
• Prepares reports as requested, educates staff members and physicians in new processes, policies and procedures.
• Participates as an active care team member in the coordination of patient care.
• Attends and actively listens and participates in the regularly scheduled Referral Coordinator and/or Surgical Coordinator training sessions and meetings.
• required Travel: Up to 10%

Qualifications

Experience Requirements

• 2 years working in an Ambulatory Healthcare environment required
• 2 years customer service required
• 2 years working with third party payors (insurance carriers) required

Education Requirements

High School Diploma or GED required

UFJPI is an Equal Opportunity Employer and Drug Free Workplace