Surgical Coordinator| Surgery| Full Time| Days

UF Health; Manhattan Beach (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

UF Health is seeking a Surgical Scheduling Coordinator to direct and coordinate pre-operative scheduling for clinic physicians, ensuring continuity of care for surgical patients. The role interfaces with department and finance teams and uses EPIC for scheduling.

Responsibilities include insurance verification, authorizations, patient instruction on processes, and active participation in care coordination. This fulltime on-site position emphasizes excellent customer service for patients and

Qualifications

• 2 years working in an ambulatory healthcare environment.
• 2 years customer service experience.
• 2 years working with third party payors (insurance carriers).

Responsibilities

• Coordinate scheduling of pre-operative appointments including tests.
• Attend and participate in Referral/Surgical Coordinator training sessions.
• Instruct patients on administrative, financial and preoperative processes.
• Verify insurance coverage and obtain authorizations as required.
• Provide excellent customer service to patients, families and staff.
• Utilize EPIC and external scheduling processes.
• Prepare reports and educate staff on new processes.

Skills

Ambulatory healthcare experience

Customer service

Surgical scheduling

EPIC knowledge

Education

High School Diploma or GED

Tools

EPIC scheduling system

Job description

Overview

Under the supervision of the Department Director, Ambulatory Administrator, or Office Manager, directs, coordinates and facilitates the surgical scheduling activities of all clinic physicians. Utilizes appropriate administrative, financial and operational policies and procedures to facilitate continuity of care for the surgical patient. Acts as liaison between the department and other surgical and financial areas.

Responsibilities

Coordinates the scheduling of pre-operative appointments to
include preadmission testing, history and physical, and other
associated tests or services related to the surgical procedure.
Attends and actively listens and participates in the regularly
scheduled Referral Coordinator and/or Surgical Coordinator
training sessions and meetings.
Instructs patients on administrative, financial and preoperative
processes.
Verifies insurance coverage, obtains authorization, submits
clinical information as required and communicates with
patient, vendors, surgeon and hospital abreast of the surgical
plan.
Provides excellent customer service for
patients/families/representatives and other members of the
treatment team.
Utilizes the internal surgical scheduling EPIC application and
external scheduling processes.
Identifies and requests specialized equipment and/or
personnel required by the physicians for performance of each
surgical case.
Review reports to determine if procedures authorized match
procedures performed. Reviews reports to determine if
authorization is required for unscheduled surgeries performed
after hours.
Prepares reports as requested, educates staff members and
physicians in new processes, policies and procedures.
Participates as an active care team member in the
coordination of patient care.

Qualifications

Experience Requirements:

2 years - working in an Ambulatory Healthcare environment - required

2 years - customer service - required

2 years - working with third party payors (insurance carriers) required

Education: High School Diploma or GED equivalent - required

Travel: Up to 10%

UFJPI is an Equal Opportunity Employer and Drugfree Workplace