GI Surgical Scheduler & Care Coordinator

University of Florida Jacksonville Physicians, Inc.; Jacksonville (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

University of Florida Jacksonville Physicians, Inc. seeks a Surgical Scheduling Coordinator to direct, coordinate, and facilitate the surgical scheduling activities for clinic physicians, ensuring continuity of care for the surgical patient.

The role serves as a liaison between the department and surgical and financial areas. The coordinator will schedule pre-operative appointments, verify insurance, obtain authorizations, and utilize the EPIC scheduling system while supporting patients,

Qualifications

• 2 years working in an Ambulatory Healthcare environment.
• 2 years customer service experience.
• 2 years working with third party payors (insurance carriers).

Responsibilities

• Coordinates the scheduling of pre-operative appointments to include preadmission testing, history and physical, and other associated tests or services related to the surgical procedure.
• Instructs patients on administrative, financial and pre-operative processes.
• Verifies insurance coverage, obtains authorization, submits clinical information as required and communicates with patient, vendors, surgeon and hospital abreast of the surgical plan.
• Provides excellent customer service for patients/families/representatives and other members of the treatment team.
• Utilizes the internal surgical scheduling EPIC application and external scheduling processes.
• Identifies and requests specialized equipment and/or personnel required by the physicians for performance of each surgical case.
• Review reports to determine if procedures authorized match procedures performed. Reviews reports to determine if authorization is required for unscheduled surgeries performed after hours.
• Prepares reports as requested, educates staff members and physicians in new processes, policies and procedures.
• Participates as an active care team member in the coordination of patient care.
• Attends and actively listens and participates in the regularly scheduled Referral Coordinator and/or Surgical Coordinator training sessions and meetings.
• required Travel: Up to 10%

Skills

Customer service

Scheduling coordination

Communication

Liaison

Education

High School Diploma or GED

Tools

EPIC

Job description

University of Florida Jacksonville Physicians, Inc. seeks a Surgical Scheduling Coordinator to direct, coordinate, and facilitate the surgical scheduling activities for clinic physicians, ensuring continuity of care for the surgical patient.

The role serves as a liaison between the department and surgical and financial areas. The coordinator will schedule pre-operative appointments, verify insurance, obtain authorizations, and utilize the EPIC scheduling system while supporting patients,