Surgical Care Concierge & Scheduling Specialist

Center For Sight; Sarasota (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(K) Company Match

Medical and Dental Insurance

Vision Benefits

Flexible Spending Accounts

Pet Insurance

Disability Insurance

Life Insurance

Continuing Education

Paid Time Off

Job summary

Center For Sight in Sarasota, FL seeks a Patient Care Counselor to manage surgery scheduling, post-op coordination, and patient education on premium lenses. You will liaise with ASC, obtain signatures, and guide patients through financial responsibilities.

The role connects patients with clinical staff, coordinates insurance authorizations with the billing team, and helps set up payment plans while ensuring a concierge level of service for cataract and refractive surgery.

Qualifications

• Exceptional people-skills
• Thorough communication skills
• A high school graduate or equivalent

Responsibilities

• Maintain a customized, concierge level of customer service for our surgical patients.
• Educate patients on surgical procedures, appropriate lens options and pricing based off physician recommendations, and explain how these options fit with the patient’s lifestyle goals.
• Works with the financial team to ensure they have the appropriate information needed to obtain insurance authorizations and collect any patient financial responsibilities
• Assists patients with setting up payment plans, and collects all co-pays, co-insurances, surgical deposits, and full amounts.
• Stay in constant communication with the patient of any insurance or scheduling updates.
• Schedules all ASC surgeries, preoperative, and post-operative appointments according to physician scheduling protocols.
• Coordinates all financial and scheduling paperwork prior to surgery.
• Reasonable accommodation may be made for individuals with disabilities to perform the essential functions.

Skills

People skills

Communication skills

Education

High school diploma or equivalent

Job description

Center For Sight in Sarasota, FL seeks a Patient Care Counselor to manage surgery scheduling, post-op coordination, and patient education on premium lenses. You will liaise with ASC, obtain signatures, and guide patients through financial responsibilities.

The role connects patients with clinical staff, coordinates insurance authorizations with the billing team, and helps set up payment plans while ensuring a concierge level of service for cataract and refractive surgery.