Ophthalmic Surgery Scheduler & Patient Advocate

Center for Sight Las Vegas; Las Vegas (NV); On-site; USD 42,000 - 62,000; Full time

Job summary

Center for Sight Las Vegas is seeking a patient counselor assistant to support the Patient Counselor Manager in daily clinic operations. You will maintain inventory, assist with patient education, scheduling, and insurance reviews, and handle consent discussions for elective procedures.

The role requires strong communication, confidentiality, and computer skills to manage multiple tasks and ensure timely patient care within an ophthalmology setting.

Qualifications

• High School diploma or equivalent.
• 1-2 years of clinical medical experience.
• Ophthalmology experience preferred.
• Ability to maintain strict patient confidentiality.
• Ability to manage multiple assignments under deadlines.
• Strong written and oral communication skills.
• Ability to learn new computer programs quickly.

Responsibilities

• Ensure efficient clinic flow by maintaining inventory daily (brochures, surgical folders, consents).
• Coordinate patient education and scheduling with the Room Manager in NexTech.
• Review insurance coverage and discuss out-of-pocket costs with patients.
• Assist patients with consent for elective procedures and review options/risks.
• Provide confirmation calls a week before surgery with instructions and timelines.
• Make wellness calls post-surgery and address common post-operative questions and care instructions.
• Prioritize calls/voicemails and respond within 90 minutes to four hours.
• Perform other duties as requested by the Patient Counselor Manager.

Skills

Written communication

Oral communication

Interpersonal skills

Multitasking under pressure

Confidentiality

Computer literacy

Education

High school diploma or equivalent

Job description

Center for Sight Las Vegas is seeking a patient counselor assistant to support the Patient Counselor Manager in daily clinic operations. You will maintain inventory, assist with patient education, scheduling, and insurance reviews, and handle consent discussions for elective procedures.

The role requires strong communication, confidentiality, and computer skills to manage multiple tasks and ensure timely patient care within an ophthalmology setting.