Patient Access Advocate II — Front Office & Insurance Liaison

Cone Health; Greensboro (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

A healthcare organization in Greensboro, NC, is seeking a Patient Access Advocate II to support front office operations by verifying patient information and providing excellent customer service. You will manage referrals, train new employees, and ensure a positive experience for patients. Ideal candidates will have clerical experience in a medical setting and be proficient in EPIC Cadence/Prelude. Join us for a meaningful career in a supportive and inclusive culture.

Qualifications

• High School Diploma or equivalent is required.
• 1 Year clerical experience in a medical setting is necessary.
• Proficient in EPIC Cadence/Prelude and customer service experience in a healthcare setting.

Responsibilities

• Assist patients through the registration process verifying demographics and insurance.
• Maintain accurate cash drawer and prepare daily deposits.
• Manage referrals and obtain pre-certification as needed.
• Train new employees on clerical support tasks.

Skills

Customer Service

Insurance Verification

Referral Management

Clerical Support

Education

High School Diploma or equivalent

Graduate of a certified medical office training course

Tools

EPIC Cadence/Prelude

Job description

A healthcare organization in Greensboro, NC, is seeking a Patient Access Advocate II to support front office operations by verifying patient information and providing excellent customer service. You will manage referrals, train new employees, and ensure a positive experience for patients. Ideal candidates will have clerical experience in a medical setting and be proficient in EPIC Cadence/Prelude. Join us for a meaningful career in a supportive and inclusive culture.