Patient Access Lead - Guest Experience & Revenue

Cone Health Medical Group; Mebane (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

Cone Health Medical Group in North Carolina is seeking a Patient Access Advocate Lead to supervise and support the patient access team, fostering a welcoming environment for patients and guests. Working with minimal supervision, you will ensure accuracy and efficiency in line with practice protocols.

You will serve as the first point of contact, train new hires, handle payment postings and insurance questions, and monitor registration edits and copay collections to maintain high service

Qualifications

• High school diploma or equivalent required.
• Minimum of 5 years of experience required.

Responsibilities

• Acts as the first point of contact for patients and guests upon entrance.
• Supports internal and external customers in the office to ensure a positive guest experience and inviting work environment.
• Reviews registration edits in Charge Review and Claim Edit work queues in a timely manner and updates based on insurance knowledge work, as appropriate.
• Collects eligible copays consistently and has a high collection rate.
• Reviews registration of patients and ensures processes and procedures are followed according to organization standard.
• Trains and supports new hires in the department as well as advises on payment postings and insurance questions.
• Performs other duties as assigned.

Education

High School Diploma or equivalent

Job description

Cone Health Medical Group in North Carolina is seeking a Patient Access Advocate Lead to supervise and support the patient access team, fostering a welcoming environment for patients and guests. Working with minimal supervision, you will ensure accuracy and efficiency in line with practice protocols.

You will serve as the first point of contact, train new hires, handle payment postings and insurance questions, and monitor registration edits and copay collections to maintain high service