Patient Access Advocate II

Cone Health; Greensboro (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

A healthcare organization in Greensboro, NC, is seeking a Patient Access Advocate II to support front office operations by verifying patient information and providing excellent customer service. You will manage referrals, train new employees, and ensure a positive experience for patients. Ideal candidates will have clerical experience in a medical setting and be proficient in EPIC Cadence/Prelude. Join us for a meaningful career in a supportive and inclusive culture.

Qualifications

• High School Diploma or equivalent is required.
• 1 Year clerical experience in a medical setting is necessary.
• Proficient in EPIC Cadence/Prelude and customer service experience in a healthcare setting.

Responsibilities

• Assist patients through the registration process verifying demographics and insurance.
• Maintain accurate cash drawer and prepare daily deposits.
• Manage referrals and obtain pre-certification as needed.
• Train new employees on clerical support tasks.

Skills

Customer Service

Insurance Verification

Referral Management

Clerical Support

Education

High School Diploma or equivalent

Graduate of a certified medical office training course

Tools

EPIC Cadence/Prelude

Job description

Overview

The role of the Patient Access Advocate II is vital to our front office operations. This role allows you to expand on your proven customer service and medical technology skill sets and positions you as the expert liaison for patient and clinic relations. This role primarily focuses on providing excellent customer service, insurance verification, referral management and in some practices orienting Patient Access Advocate I new hires to be set up for success.

At Cone Health Medical Group we care about attracting and retaining the best patient access advocates who are passionate about positively impacting our patients, communities, and teammates! As a Great Place to Work-Certified TM organization you’ll be empowered to make your career meaningful—within a supportive culture of caring, inclusion, growth, and compassion. It’s more than a job, it’s a calling. Our brand promise is We’re right here with you! If that speaks to you, you belong with us!

Responsibilities

• Assists patients through the registration process verifying patient demographics and insurance information to ensure accuracy for payment processing and insurance billing.
• Assists new employees with registration workflows. Follows established protocols for collecting and posting co-pays, payment processing and review of records for bad debt. Adheres to No Surprise Act.
• Responsible for maintaining accurate cash drawer and preparing daily deposits and following practice close processes.
• Follows practice scheduling guidelines for single or multiple clinics and return, referral and testing appointments. Assists new employees with appointment scheduling.
• Follows office procedures for incoming calls, messages, voice mail and email and coordinate follow up where needed.
• Manages referrals and obtains pre-certification as needed and notifies pre-cert coordinator for follow up.
• Creates a positive guest experience through adherence to Steps of Service protocols. Deescalates situations when necessary.
• Trains new employees on general clerical support; paperwork, medical records, faxes, scans, filing, typing, etc.
• Ensures new patient information is delivered in a timely manner. Mails new patient packets and contact new patients the day before their scheduled appointment. Adheres to no show policy, send letters and document no shows in a timely manner.

Qualifications

• Education
  • Required: High School Diploma or equivalent
  • Preferred: Graduate of a certified medical office training course
• Experience
  • Required: 1 Year clerical experience in medical setting. Proficient in EPIC Cadence/Prelude. Customer Service experience in healthcare setting.
• Performs other duties as reasonably required or assigned.