Surgery Scheduling Coordinator

University of California - San Francisco; San Francisco (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

UCSF Medical Center in San Francisco is seeking a Practice Coordinator III to serve as the public face of the practice, supporting scheduling, referrals, and patient intake. You will coordinate with clinical and administrative teams to ensure accurate information flow and optimal unit efficiency, handling new patient intake, insurance verification, and appointments.

The role emphasizes exceptional customer service, problem solving, and collaboration across UCSF campuses as needed to support

Qualifications

• High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
• Able to pass fingerprinting protocol and is approved to be a cash collector
• Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems.
• Ability to analyze situations, prioritizes, and develops solutions and makes recommendations.
• Ability to work with minimal supervision
• Excellent customer service and communication/interpersonal skills, both over the telephone and directly.
• Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred.
• Prior experience with EPIC.

Responsibilities

• Schedule established patient appointments using Apex and its related components.
• Understands the distinction of each medical practice and how care is delivered in each setting.
• Coordinates appointments with multiple providers as required.
• Discusses practice policies and procedures with patients and referring physicians.
• Provides administrative support to providers in coordination of patient care (e.g. sending patient letters, educational materials, results of lab tests, etc.).
• Coordinates tests and procedures providing appropriate instructions to patients and ensures smooth information flow between medical staff.

Skills

Customer service

Scheduling

Office coordination

EPIC Cadence

Communication

Multi-tasking

Education

High School diploma or equivalent

College degree + 6 months related experience

Tools

EPIC Cadence

APeX

MyChart

CRM systems

Job description

UCSF Medical Center in San Francisco is seeking a Practice Coordinator III to serve as the public face of the practice, supporting scheduling, referrals, and patient intake. You will coordinate with clinical and administrative teams to ensure accurate information flow and optimal unit efficiency, handling new patient intake, insurance verification, and appointments.

The role emphasizes exceptional customer service, problem solving, and collaboration across UCSF campuses as needed to support