Surgery Scheduler - Plastic Surgery - Marietta

Wellstar Health System; Marietta (GA); On-site; USD 42,000 - 52,000; Full time

Job summary

Wellstar Health System is seeking a Scheduler to support surgical scheduling and office operations in a fast-paced environment. The role requires coordinating surgeries, managing calendars, handling prior authorizations, and ensuring accurate paperwork and communications with physicians, staff, patients, and vendors.

The ideal candidate has strong customer service, good communication, organization, basic insurance knowledge, and proficiency with computer systems; Epic scheduling experience is a

Qualifications

• Strong customer service and communication skills.
• Good organizational abilities.
• Basic insurance carrier and pre-certification knowledge.
• Proficiency with computer systems; medical terminology preferred; English literacy.

Responsibilities

• Scheduling surgeries
• Post the surgery to the physicians calendar
• Notify vendors for surgery
• Coordinate co-surgeries with other physicians offices
• Obtaining prior authorization for surgeries
• Complete forms and paperwork for surgeries
• Fax paperwork to hospital and insurer
• Manage scheduling templates in Epic
• Keep surgery calendar up to date
• Review schedule for double bookings
• Review records for new patients and schedule time frames
• Communicate scheduling issues to patient, facility, and staff
• Comply with WellStar Health System policies

Skills

Customer service

Communication

Organizational skills

Insurance knowledge

Pre-certification knowledge

Computer skills

Medical terminology

English proficiency

Education

High School Diploma

Tools

Epic scheduling

Job description

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what’s possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people’s lives.

Work Shift

Day (United States of America)

Job Summary:

The Scheduler functions under the direction of the Practice/Office Manager and Director of Practice Operations. Responsible for performing a wide variety of clerical procedures that requires independent judgment and initiative. Knows the existing lines of communication and authority, handles communications properly and is dependable and cooperative. Works with staff and understands appropriate scheduling process, willing to learn procedures/patient preps. Assist physician’s and office staff with scheduling issues in a timely manner. Handle heavy phone volume. Must be flexible with work hours to meet department needs.

Core Responsibilities and Essential Functions:

• Scheduling Duties
• Scheduling surgeries
• Post the surgery to the physicians calendar
• Notify any vendors needed for the surgery
• Coordinate any co-surgeries with other physicians offices
• Obtaining prior authorization for surgeries
• Completing all paper work associated with the surgeries
• Faxing all paperwork associated with the surgery to the hospital as well as to the insurance company
• Manage scheduling templates for the providers in Epic
• Keeping the surgery calendar up to date and current
• Review the schedule for double bookings and scheduling errors that need to be corrected
• Review the records for all new patients requesting a new patient appointment and discuss these with physician/s to get a time frame that the patient needs
• Reviewing the physicians schedule to appropriately schedule patients based on their medical condition
• Complete forms and paper work for patients (FMLA, disability, etc.) and follow up with any additional information needed
• Other duties as assigned Team Player
• Assists other areas of Scheduling when needed.
• Flexible with hours to meet the department needs.
• Meets Service Recovery and Customer Service Guidelines as needed.
• Provides appropriate telephone etiquette and scripting Mentoring, Training and Education
• Assists in training new employees and assures proper documentation of training as needed.
• Assists other areas of Scheduling when needed.
• Understands existing lines of communication and authority, handles communications properly and is dependable and cooperative.
• Communicate scheduling issues to patient, facility, and/or office staff.
• Works well with Staff and understands appropriate department process. Performs other duties as assigned
• Complies with all WellStar Health System policies, standards of work, and code of conduct.

Required Minimum Education:

• High School Diploma General

Required Minimum License(s) and Certification(s):

All certifications are required upon hire unless otherwise stated.

Required Minimum Experience:

Minimum 2 years experience working in a surgical office setting or medical scheduling Required

Required Minimum Skills:

Strong customer service skills, good communication and organizational skills. Basic insurance carrier and pre-certification knowledge and computer skills. Medical Terminology preferred. The individual must be able to communicate and understand verbal and written English language and display a positive attitude.

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.