Part-time Front Office Specialist - Primary Care Marietta White Circle

Wellstar Health System; Marietta (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

The Front Office Specialist (FOS) at Wellstar Health System handles greeting patients, check-in/check-out, scheduling, and cash handling with a focus on patient experience. This role supports the practice by efficiently managing front desk operations and coordinating with clinical staff.

Ideal candidates will have a high school diploma and 2 years of front office experience in healthcare, plus strong customer service skills to uphold Wellstar's compassionate care standards in a busy day-shift

Qualifications

• High school diploma or equivalent is required.

Responsibilities

• Greet patients and guests warmly in person or by phone.
• Answer calls, schedule appointments, and route messages in the EHR.
• Communicate delays to patients and coordinate with clinical staff.
• Collaborate with clinical staff and providers in a teamwork approach.
• Register and schedule patients, verify insurance, and collect necessary paperwork.
• Collect co-pays and balances; maintain cash handling per policy.
• Check patients out, collect deductibles, and arrange next appointments.
• Coordinate with clinics for representatives and clinic requests.

Education

High school diploma or equivalent

Job description

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift

Day (United States of America)

Job Summary

The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar's patients and customers. This includes greeting customers, registering patients at check-in and check out, answering telephones, scheduling appointments, cash management, and/or adiminstrative functions that support the practice's operations. The FOS is an important team member in achieving patient experience, employee engagement, and financial goals. This position is considered a highly functioning position where the team member must be able to multi-task while at the same time communicate with various customers.

Core Responsibilities and Essential Functions

Customer Service

• a. In Adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice.
• b. Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested.
• c. Communicating quickly and often with patients, if there is a delay or wait for patient care.
• d. Working with both clinical staff and providers in a team approach.
• e. Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long 45% Operations/Revenue Cycle:
• a. Registering/scheduling patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork.
• b. Collecting co-pays and any outstanding balances, adherence to the WMG LD90 cash management policy.
• c. Managing cash allowance; verifying opening balance, ensuring all correct change and collections are made and accounted for, accurately balancing superbills/posting report with bank bag for each daily close.
• d. Checking patients out; collecting any deductibles or self pay account balances, setting up payment arrangements on balances, and/or scheduling next appointment visits
• e. Contacting patients for appointment reminders 45% Administrative:
• Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests
• Other duties as assigned by management. 10%

Required Minimum Education

High school diploma or equivalent. Required

Required Minimum Experience

2 years administrative front office experience in a physician practice or health care setting

Previous customer service experience is Required

Join us and discover the support to do more meaningful work-and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.