Surgery Scheduler - Plastic Surgery - Marietta

Wellstar Health System, Inc.; United States; Sur place; USD 25 000 - 33 000; Plein temps

Résumé du poste

Wellstar Health System is seeking a Scheduler to support the surgical scheduling process in a fast-paced office. You will handle heavy phone volume, coordinate surgeries, and manage calendar accuracy to ensure smooth patient flow.

Responsibilities include obtaining authorizations, coordinating with providers and vendors, and maintaining scheduling templates in Epic while delivering excellent customer service and clear communication with patients and staff.

Qualifications

• Strong customer service and communication skills required.
• Good organizational skills and attention to detail.
• Basic insurance knowledge and pre-certification understanding preferred.
• Must communicate in English clearly, both verbal and written.

Responsabilités

• Schedule surgeries and post them on physicians' calendars.
• Coordinate with vendors and other offices for procedures.
• Obtain prior authorization and manage related paperwork.
• Maintain up-to-date surgery calendar and minimize double-bookings.
• Assist with patient scheduling and respond to inquiries with professionalism.

Connaissances

Customer service

Communication

Organization

English proficiency

Formation

High School Diploma

Outils

Epic scheduling

Description du poste

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Job Summary:

Work Shift Day (United States of America) Job Summary: The Scheduler functions under the direction of the Practice/Office Manager and Director of Practice Operations. Responsible for performing a wide variety of clerical procedures that requires independent judgment and initiative. Knows the existing lines of communication and authority, handles communications properly and is dependable and cooperative. Works with staff and understands appropriate scheduling process, willing to learn procedures/patient preps. Assist physician's and office staff with scheduling issues in a timely manner. Handle heavy phone volume. Must be flexible with work hours to meet department needs.

Core Responsibilities and Essential Functions:

• Scheduling surgeries
• Post the surgery to the physicians calendar
• Notify any vendors needed for the surgery
• Coordinate any co-surgeries with other physicians offices
• Obtaining prior authorization for surgeries
• Completing all paper work associated with the surgeries
• Faxing all paperwork associated with the surgery to the hospital as well as to the insurance company
• Manage scheduling templates for the providers in Epic
• Keeping the surgery calendar up to date and current
• Review the schedule for double bookings and scheduling errors that need to be corrected
• Review the records for all new patients requesting a new patient appointment and discuss these with physician/s to get a time frame that the patient needs
• Reviewing the physicians schedule to appropriately schedule patients based on their medical condition
• Complete forms and paper work for patients (FMLA, disability, etc.) and follow up with any additional information needed
• Other duties as assigned

Team Player

• Assists other areas of Scheduling when needed.
• Flexible with hours to meet the department needs.
• Meets Service Recovery and Customer Service Guidelines as needed.
• Provides appropriate telephone etiquette and scripting

Mentoring, Training and Education

• Assists in training new employees and assures proper documentation of training as needed.
• Assists other areas of Scheduling when needed.
• Understands existing lines of communication and authority, handles communications properly and is dependable and cooperative.
• Communicate scheduling issues to patient, facility, and/or office staff.
• Works well with Staff and understands appropriate department process.
• Performs other duties as assigned

Complies with all WellStar Health System policies, standards of work, and code of conduct.

Required Minimum Education:

High School Diploma

General Required Minimum License(s) and Certification(s):

All certifications are required upon hire unless otherwise stated.

Additional License(s) and Certification(s):

Required Minimum Experience:

Minimum 2 years experience working in a surgical office setting or medical scheduling

Required Required Minimum Skills:

Strong customer service skills, good communication and organizational skills. Basic insurance carrier and pre-certification knowledge and computer skills. Medical Terminology preferred.

The individual must be able to communicate and understand verbal and written English language and display a positive attitude.

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.

Nationally ranked and locally recognized for our high-quality care and inclusive culture, Wellstar is one of Georgia’s largest and most integrated healthcare systems. Every day, 24,000+ of us work together to provide personalized care for patients at every age and stage of life – and our team members are the foundation of that care.

Mission, Vision & Values

At a time when the healthcare industry is changing rapidly, Wellstar remains committed to exceeding patients’ and team members’ expectations, while transforming healthcare delivery. OUR MISSION: To enhance the health and well-being of every person we serve. OUR VISION: Deliver world-class healthcare to every person, every time. OUR VALUES: We serve with compassion We pursue excellence We honor every voice

Culture of Excellence

Wellstar consistently receives attention and accolades from national organizations that set the standards for world-class care. Our system-wide practice of safety principles, assessing and addressing errors and seeking feedback from our patients and customers continually earns recognition for advances in safety and quality. Featured on the FORTUNE “100 Best Companies to Work For” list and Seramount 100 Best Companies list, we not only provide top-notch care for our patients, but also foster the culture of Wellstar as a Great Place to Work.