Surgery Scheduler — Patient‑Centered Scheduling Pro

Duly Health and Care; Naperville (IL); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Mental health benefit at no cost

Employer provided life and disability

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave

Job summary

Duly Health and Care in Naperville’s Rolling Ridge clinic is seeking a Surgery Scheduler for a full-time schedule (Mon-Fri, 8:00am-4:30pm) in the Pain Management department. You will greet patients, coordinate pre-op testing, and act as the single point of contact for internal staff and facilities.

The role requires at least 2+ years in surgery scheduling, strong medical terminology, and the ability to multitask while maintaining confidentiality and accurate scheduling.

Qualifications

• Medical terminology, verbal and written.
• CPT and ICD-9 coding.
• Referral process.
• Must be able to multitask and prioritize.
• Must posses time management skills.

Responsibilities

• Greet patients in a friendly manner whether on the phone or in person.
• Develop and maintain effective working relationships with internal physicians and with scheduling staff at facilities.
• Verify patient personal and insurance information – coordinate pre-op testing per insurance.
• Single point-of-contact for internal staff and external inquiries for all scheduled procedures.
• Schedule and/or reschedule pre-op lab and/or other testing before procedures and surgeries if necessary.
• Contact patient to confirm procedure/surgery.
• Explain and verify proper prep instructions with patients, route to nurse if appropriate.
• Prepare all essential paperwork for referral coordinator and facilities.
• Verify daily doctor’s schedules, print and distribute to appropriate personnel.
• Maintain the strictest patient confidentiality.
• Work with billing staff to ensure all procedures are charged.

Skills

Medical terminology

CPT and ICD-9 coding

Referral process

Learn new computer programs

Multitasking

Time management

Education

High school diploma or GED

Job description

Duly Health and Care in Naperville’s Rolling Ridge clinic is seeking a Surgery Scheduler for a full-time schedule (Mon-Fri, 8:00am-4:30pm) in the Pain Management department. You will greet patients, coordinate pre-op testing, and act as the single point of contact for internal staff and facilities.

The role requires at least 2+ years in surgery scheduling, strong medical terminology, and the ability to multitask while maintaining confidentiality and accurate scheduling.