Neurosurgery Patient Scheduler - Full-Time, Days

Northwestern Medicine group; Lake Forest (IL); On-site; USD 28,000 - 38,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Procedure Scheduler for the Neurosurgery department at Lake Forest Hospital. This full-time role (36 hrs/wk, 0.9 FTE) involves scheduling surgical and pre-operative procedures, confirming insurance, and guiding patients through pre-authorizations.

Prior scheduling and healthcare/customer service experience preferred. Main duties include calendar management, patient inquiries, and potential cross-training as a Patient Service Representative or Liaison

Qualifications

• 2 years previous healthcare experience.
• Experience in a customer service role.

Responsibilities

• Registers and schedules patients for surgical and pre-operative procedures.
• Inform patients of their financial responsibilities.
• Provide patients with surgical and procedural information and instructions as appropriate.
• Obtains and/or facilitates pre-certification as required.
• Maintains calendars and schedules related to surgical and pre-operative procedures.
• Answers all incoming patient inquiries.
• May perform other duties as assigned.

Skills

Customer service experience

Scheduling

Education

High School Diploma or GED

Job description

Northwestern Medicine is seeking a Patient Procedure Scheduler for the Neurosurgery department at Lake Forest Hospital. This full-time role (36 hrs/wk, 0.9 FTE) involves scheduling surgical and pre-operative procedures, confirming insurance, and guiding patients through pre-authorizations.

Prior scheduling and healthcare/customer service experience preferred. Main duties include calendar management, patient inquiries, and potential cross-training as a Patient Service Representative or Liaison