Surgery Scheduler & Patient Care Coordinator

Acuity Eye Group; Palm Desert (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Acuity Eye Group in Palm Desert, CA seeks a Surgery Coordinator to assist patients with scheduling surgeries, coordinate pre-operative preparations and educate patients on medications and post-op instructions.

You will obtain insurance authorizations, liaise with surgeons and hospitals, and ensure compliance with HIPAA and other regulations while delivering courteous, accurate service in a fast-paced office.

Qualifications

• REQUIRED: High School education, GED or equivalent.
• DESIRABLE: Experience in the Ophthalmology Industry. Experience in a medical office and/or customer service.

Responsibilities

• Coordinates and schedules patients for surgical procedures based on physician recommendation.
• Verifies patient demographics, health history, and insurance information.
• Must be proficient in how to navigate and accurately schedule patients in Care Cloud EMR System.
• Acts as an effective liaison between the patient, surgeons, and the hospital in all aspects of the pre-operative preparations.
• At the time of scheduling, make a clear explanation of the need for a complete physical exam, including lab work, EKG, chest x-ray, and informed consent.
• Answer all telephone inquiries from patients, their families concerning surgery and or related concerns.
• Follow up with physicians and labs to make sure test result are received and sent to the hospital or Surgery Center.
• Maintains an appropriate professional appearance and demeanor in accordance with Company policies.
• Keep commitments and keep direct supervisor informed of work progress, timetables, and issues.
• Advocate and assist in maintaining a clean, neat, and cheerful environment where our patients feel comfortable.
• Maintain strict compliance with State, Federal and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices).
• Other duties as assigned by management.

Skills

Team player

Communication

Interpersonal skills

Multitasking

Detail oriented

Problem solving

Education

High School Diploma or GED

Tools

Word

Excel

Job description

Acuity Eye Group in Palm Desert, CA seeks a Surgery Coordinator to assist patients with scheduling surgeries, coordinate pre-operative preparations and educate patients on medications and post-op instructions.

You will obtain insurance authorizations, liaise with surgeons and hospitals, and ensure compliance with HIPAA and other regulations while delivering courteous, accurate service in a fast-paced office.