Surgery Scheduler — Day Shift at a People-First Hospital

Ardent Health Services; Albuquerque (NM); On-site; USD 25,000 - 39,000; Full time

Job summary

Ardent Health Services in Albuquerque, NM is seeking a day shift Surgery Scheduler to join our hospital team. The role focuses on delivering a world-class patient experience by handling phone, chat, and email communications and scheduling patient appointments using EPIC.

The ideal candidate will have a high school diploma or GED, strong computer skills in Word, Excel, and Outlook, and prior experience in healthcare or call-center settings. Associate degree preferred.

Qualifications

• High School Diploma or GED required.
• Excellent computer skills with Word, Excel, and Outlook.
• Experience in healthcare or call center is preferred.

Responsibilities

• Provides a world-class patient experience through phone, chat, and email interactions and elevates satisfaction.
• Accurately schedules/reschedules/cancels appointments and pre-registers patients using EPIC for up to two specialty lines.
• Identifies and resolves patient needs to achieve First Call Resolution (FCR).
• Manages Average Handle Time (AHT) and QA scores to ensure quality interactions.
• Demonstrates dependable attendance and adheres to scheduled hours.

Skills

Patient communication

Multitasking

Phone support

Time management

Education

High School Diploma or GED

Associate's Degree

Tools

EPIC scheduling

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Ardent Health Services in Albuquerque, NM is seeking a day shift Surgery Scheduler to join our hospital team. The role focuses on delivering a world-class patient experience by handling phone, chat, and email communications and scheduling patient appointments using EPIC.

The ideal candidate will have a high school diploma or GED, strong computer skills in Word, Excel, and Outlook, and prior experience in healthcare or call-center settings. Associate degree preferred.