Contact Center Scheduler

Lovelace Health System, Inc.; Albuquerque (NM); Remote; USD 25,000 - 39,000; Full time

Job summary

Lovelace Health System, Inc. is seeking a Remote Scheduler for the Central Scheduling team.

This full-time role operates during day shifts across EST/CST/MST time zones, ensuring accurate pre-registration and efficient patient interactions from a remote location. Responsibilities include delivering high-quality patient experiences, protecting patient information, and maintaining productivity while supporting clinics and leadership.

Qualifications

• High School Diploma or GED required.
• Excellent communication and attendance are essential.
• Strong computer skills with MS Office suite.
• Knowledge of standard office procedures and equipment.

Responsibilities

• Provides world-class patient experience by identifying and resolving patient needs with compassion.
• Safeguards patient information in compliance with HIPAA and organizational policies.
• Pre-registers patients, confirms information, and engages clinics as needed.
• Maintains productivity while meeting department goals and deadlines.
• Collaborates with leadership and staff to achieve department objectives.
• Maintains consistent attendance and schedule adherence.

Skills

Communication skills

Attendance management

Policy adherence

Computer literacy

Education

High School Diploma or GED

Associate degree or higher (preferred)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Join our team as a remote day shift, full-time, Central Scheduling, Scheduler. The Remote Scheduler may work within the following timezones:

• Eastern (EST) - 8a-5p EST
• Central (CST) - 7:30a-5p CST
• Mountain (MST) - 8a-5p MST

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:

• Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members, and more than 280 sites of care with over 1,800 affiliated providers across six states.

Learn About a Day in the Life of a Scheduler:

Responsibilities

• Provides world-class patient experience by identifying and resolving patient needs in a compassionate manner, and adheres to policies, procedures, and regulations as measured by Quality Assurance (QA) scoring, and First Call Resolution (FCR).
• Safeguards patient information through compliance of HIPPA guidelines and adhering to Ardent policies and procedures and common security guidelines.
• Ensures an effective and efficient interaction with patients through active manage of Average Handling Time (AHT) and Aux offline time.
• Displays highly effective communication skills, both written and verbal, to patients, clinics, and colleagues.
• Ensures a seamless healthcare experience for clinics and patients by consistently and accurately pre-registering, providing accurate information, and engaging clinics when necessary.
• Maintains high level of productivity while managing tasks to ensure timeliness of service. Assist in meeting department goals.
• Partners effectively with leadership, peers, and support staff to achieve departmental goals.
• Is highly dependable employee as measured through attendance, tardy, and schedule adherence tracking.

Qualifications

Required Qualifications

• High School Diploma or GED equivalent.
• Excellent computer skills and ability to use Microsoft word, Microsoft excel, and Microsoft outlook.
• Knowledge of standard office procedures and equipment.
• Excellent communication skills.
• Excellent attendance management.
• Ability to adhere to policies, procedures, and regulations to ensure compliance and patient safety.

Preferred Qualifications

• Associate degree or higher in related field of study.
• 1+ year healthcare background/experience and/or call center experience.
• 2+ years of experience working in a healthcare field/role or call center environment.