Surgery Imaging Field Engineer

Jobtailor; New Mexico; On-site; USD 70,000 - 95,000; Full time

Job summary

GE HealthCare is seeking a Field Service Engineer to provide region-based support for GE HealthCare Surgery (OEC Imaging). You will learn and perform installations, preventative maintenance, and repairs with experienced engineers, while working on-site at customer locations in New Mexico and the El Paso, TX area.

You will develop independence in handling service calls within a year, maintain logs, and collaborate with regional teams.

Qualifications

• Requires Associate's or Bachelor's in Electrical Engineering, Biomedical Engineering, Mechanical Engineering or related field; or equivalent military education; or 4+ years servicing electronic equipment.
• Experience with Web applications and Microsoft suite of products.
• Valid Driver's License required and must be maintained.

Responsibilities

• Provide region-based support for GE HealthCare Surgery (OEC Imaging) for a single modality.
• Learn to complete timely and accurate installations, preventive maintenance, FMIs, and/or ISIs.
• Troubleshoot and perform service repairs on designated equipment with experienced field engineers.
• Develop ability to work independently and answer service calls within one year.
• Communicate with teammates, colleagues and customers to resolve issues and ensure follow-up.
• Recommend value-added services to improve customer operational efficiency.
• Maintain customer service logs and internal service records.
• Order repair parts and manage cycle times.
• Use GEHC escalation processes and collaborate with regional and national support on corrective action plans.
• Serve as a member of the account community for key accounts.
• Engage commercial counterparts, identify sales leads, and support revenue programs.
• Build customer relationships and become a trusted business partner.
• Monitor competitor information and market trends.
• Work onsite at customer locations in the New Mexico/El Paso, Texas area.

Skills

Electrical/electronic hardware

Field service experience

Customer communication

Team collaboration

Education

Electrical/Biomedical Engineering degree

Tools

Web Applications

Microsoft Office

Job description

• Provide GE HealthCare Surgery (OEC Imaging) region-based support for a single modality
• Learn to complete timely and accurate installations, preventative maintenance, FMIs, and/or ISIs
• Troubleshoot and perform service repairs on designated equipment with experienced field engineers
• Develop the ability to work independently and answer service calls without assistance within one year
• Communicate with teammates, colleagues, and customers to resolve issues and ensure follow-up
• Recommend value-added services to improve customer operational efficiency
• Maintain customer service logs and internal service records
• Order repair parts and manage cycle times
• Use GEHC escalation processes and collaborate with regional and national support on corrective action plans
• Serve as a member of the account community for key accounts
• Engage commercial counterparts, identify sales leads, participate in contract renewals, and support revenue programs
• Build customer relationships and become a trusted business partner
• Monitor competitor information and market trends
• Work onsite at customer locations in the New Mexico/El Paso, Texas area

Requirements

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participation in the formal GEHC Biomed/FE Services Internship, Apprenticeship or Military Externship program; OR High School Diploma/GED and a minimum 4 years of experience servicing electronic equipment
• Experience with Web applications and Microsoft suite of products
• Valid Driver's License required and must be maintained
• Willingness to work after hours or rotating on-call schedules, including weekends, as necessary
• Ability to lift, carry, push, and pull up to 35 lbs. unassisted
• Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods
• Ability to reach at, above, and below shoulder level; flex/extend neck; and demonstrate good hand and finger dexterity
• Required vision abilities may include color, close, distance, peripheral, and depth perception
• Must be legally authorized to work in the United States
• GE HealthCare will not sponsor employment visas
• Desired: experience in surgery modalities

Core Competencies

Demonstrates expertise in servicing and maintaining medical imaging equipment, with a strong focus on customer relationship management and operational efficiency. Capable of troubleshooting, performing repairs, and collaborating with teams to enhance service delivery in the healthcare sector.

Highest-signal resume keywords

• Medical Imaging Equipment Service
• Customer Relationship Management
• Troubleshooting and Repair
• Electrical Engineering or Biomedical Engineering Degree
• Experience in Surgery Modalities

ATS Optimization Keywords

Hard Skills

• Service Repairs
• Preventative Maintenance
• Installation
• Web Applications
• Microsoft Suite
• Customer Service Logs
• Repair Parts Management
• Cycle Time Management
• Technical Troubleshooting
• Field Engineering Support

Soft Skills

• Communication
• Problem Solving
• Team Collaboration
• Customer Engagement
• Relationship Building

Certifications & Qualifications

• Valid Driver's License

Industry Keywords

• GE HealthCare
• Surgery Modalities
• Healthcare Support
• Field Engineering
• Operational Efficiency