Field Service Engineer

Jobtailor

Atlanta (GA)

On-site

USD 85,000 - 120,000

Full time

3 days ago

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Job summary

GE Healthcare in Atlanta seeks a Field Service Engineer to perform corrective and preventative maintenance on imaging equipment, install equipment, and collaborate with field engineers onsite and remotely to learn troubleshooting and repair techniques.

The role requires strong customer communication, travel for training, and compliance with GEHC quality and safety standards, with opportunities to engage in sales leads and renewals.

Qualifications

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education to an Associate’s or Bachelor’s degree; OR participation in the GEHC Biomed/FE Services Internship, Apprenticeship or Military Externship program; OR High School Diploma/GED and a minimum 2 years of experience servicing electronic or electro-mechanical equipment
Experience with Web applications and Microsoft suite of products
Valid driver's license, maintained throughout employment
Willingness to travel for training
Legal authorization to work in the U.S.; employment visa sponsorship is not available
Technical capabilities in OEC Surgery C-Arms preferred
Ability to lift, carry, push, and pull up to 35 lbs. unassisted
Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods
Ability to reach at, above, and below shoulder level; flex/extend neck; and demonstrate good hand and finger dexterity
Specific vision abilities may include color, close, distance, peripheral, and depth perception

Responsibilities

Perform on-time and accurate corrective service and preventative maintenance on equipment modalities
Follow Field Modification Instructions and Instrument Service Information bulletins
Work with experienced Field Engineers onsite and remotely to learn troubleshooting, repair, and equipment installation techniques
Assist with equipment installation
Perform basic troubleshooting and service repairs on designated equipment
Communicate and partner with teammates, colleagues, and customers to resolve issues and ensure follow-up
Recommend value-added services to improve customer business efficiency
Maintain administrative responsibilities including customer service reports, repair-parts ordering, expense submission, and cycle-time management
Use the GEHC escalation process and collaborate with regional and national support on corrective action plans
Serve as a member of the account community for key accounts
Engage commercial counterparts, identify sales leads, participate in contract renewals and sales opportunities, and support revenue programs
Build customer relationships and become a perceived business partner
Monitor competitor information and market trends
Answer service calls independently within one year of employment
Comply with GEHC quality, health, environmental, safety, compliance, and regulatory requirements

Skills

Corrective Service

Preventative Maintenance

Troubleshooting

Equipment Installation

Repair Service

Customer Service Reporting

Expense Submission

Cycle-Time Management

Sales Lead Identification

Contract Renewal Support

Education

Electrical Engineering Degree

Biomedical Engineering Degree

Mechanical Engineering Degree

Military education equivalent

GEHC Biomed/FE Internship/Apprenticeship/Military Externship

High School Diploma/GED + 2 years experience

Tools

Microsoft Suite

GEHC Escalation Process

Job description

Perform on-time and accurate corrective service and preventative maintenance on equipment modalities
Follow Field Modification Instructions and Instrument Service Information bulletins
Work with experienced Field Engineers onsite and remotely to learn troubleshooting, repair, and equipment installation techniques
Assist with equipment installation
Perform basic troubleshooting and service repairs on designated equipment
Communicate and partner with teammates, colleagues, and customers to resolve issues and ensure follow-up
Recommend value-added services to improve customer business efficiency
Maintain administrative responsibilities including customer service reports, repair-parts ordering, expense submission, and cycle-time management
Use the GEHC escalation process and collaborate with regional and national support on corrective action plans
Serve as a member of the account community for key accounts
Engage commercial counterparts, identify sales leads, participate in contract renewals and sales opportunities, and support revenue programs
Build customer relationships and become a perceived business partner
Monitor competitor information and market trends
Answer service calls independently within one year of employment
Comply with GEHC quality, health, environmental, safety, compliance, and regulatory requirements

Requirements

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education to an Associate’s or Bachelor’s degree; OR participation in the formal GEHC Biomed/FE Services Internship, Apprenticeship or Military Externship program; OR High School Diploma/GED and a minimum 2 years of experience servicing electronic or electro-mechanical equipment
Experience with Web applications and Microsoft suite of products
Valid driver's license, maintained throughout employment
Willingness to travel for training
Legal authorization to work in the U.S.; employment visa sponsorship is not available
Technical capabilities in OEC Surgery C-Arms preferred
Ability to lift, carry, push, and pull up to 35 lbs. unassisted
Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods
Ability to reach at, above, and below shoulder level; flex/extend neck; and demonstrate good hand and finger dexterity
Specific vision abilities may include color, close, distance, peripheral, and depth perception

Core Competencies

Demonstrates technical capabilities in servicing electronic and electro-mechanical equipment, with a focus on corrective service and preventative maintenance. Strong communication and relationship-building skills are essential for collaborating with customers and colleagues to enhance business efficiency.

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