Field Service Engineer

Jobtailor

Jackson (MS)

On-site

USD 55,000 - 85,000

Full time

3 days ago

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Job summary

GE Healthcare in Jackson, MS is seeking a Field Service Technician to perform on-time maintenance on medical equipment, including preventive maintenance and corrective repairs. You will assist experienced field engineers onsite and remotely, learning troubleshooting and installation techniques.

You will have a degree in Electrical, Biomedical, or Mechanical Engineering or equivalent experience, travel for training, and must be authorized to work in the U.S.

Qualifications

Engineering degree or military equivalency is required.
Experience with Web applications and Microsoft Office.
Valid Driver's License required.
Willingness to travel for training.
Authorized to work in the U.S. without visa sponsorship.
Ability to work onsite at customer locations in Jackson, MS and surrounding areas.
Ability to lift up to 35 lbs and perform physical tasks.
Must be able to bend, stoop, climb and stand for long periods.
Specific vision abilities including color, depth, and distance perception.

Responsibilities

Perform on-time and accurate preventive maintenance on equipment.
Perform corrective service and maintenance per instructions and bulletins.
Assist experienced field engineers onsite and remotely in troubleshooting, installation, and repairs.
Complete preventive maintenance, FMIs, and corrective repairs.
Communicate with teammates, customers, and other departments to ensure resolution.
Assist with sales opportunities and contract renewals where appropriate.
Maintain administrative duties including service reports, parts ordering, and expense submission.
Engage with regional and national support for escalation actions.
Build customer relationships and act as a business partner.

Skills

Electrical Engineering

Biomedical Engineering

Mechanical Engineering

Troubleshooting Techniques

Equipment Installation

Preventative Maintenance Procedures

Service Repair

Administrative Reporting

Compliance Standards

OEC Surgery C-Arms

Education

Engineering degree

Military equivalency / internship

High School + 2 yrs service experience

Tools

Web Applications

Microsoft Suite

GEHC Escalation Process

Job description

Perform on-time and accurate Corrective Service and Preventative Maintenance on equipment modalities
Follow Field Modification Instructions and Instrument Service Information bulletins
Work with experienced Field Engineers onsite and remotely to learn troubleshooting, repair, and equipment installation techniques
Learn to complete Preventative Maintenance, FMIs, and Corrective Repairs
Assist experienced field engineers with equipment installation
Perform basic troubleshooting and service repairs on designated equipment
Communicate and partner with teammates, colleagues, and customers to ensure resolution and follow-up
Recommend value-added services to improve customer business efficiency
Maintain administrative responsibilities including debriefing customer service reports, ordering repair parts, submitting expenses, and managing cycle times
Use the GEHC escalation process and collaborate with regional and national support on corrective action plans
Serve as a member of the account community for key accounts
Engage commercial counterparts, identify sales leads, participate in contract renewals and sales opportunities, and assist with revenue programs
Build customer relationships and become a perceived business partner
Monitor competitor information and market trends
Answer service calls independently within one year of employment
Comply with GEHC quality, EHS, compliance, legal, and regulatory requirements

Requirements

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education to an Associate’s or Bachelor’s degree; OR participation in the formal GEHC Biomed/FE Services Internship, Apprenticeship or Military Externship program; OR High School Diploma/GED and a minimum 2 years of experience servicing electronic or electro-mechanical equipment
Experience with Web applications and Microsoft suite of products
Must have and maintain a valid Driver's License
Willingness to travel for training
Legal authorization to work in the U.S.; employment visa sponsorship is not provided
Ability to work onsite at customer locations in Jackson, MS and surrounding areas
Ability to lift, carry, push, and pull up to 35 lbs. unassisted
Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods
Ability to reach at, above, and below shoulder level; flex/extend neck; and use good hand and finger dexterity
Specific vision abilities including color, close, distance, peripheral, and depth perception
Preferred: Technical capabilities in OEC Surgery C-Arms

Core Competencies

Demonstrates expertise in Corrective Service and Preventative Maintenance for electronic and electro-mechanical equipment, with strong capabilities in troubleshooting, customer relationship management, and compliance with regulatory standards. Proficient in using Web applications and Microsoft products to support administrative responsibilities and enhance customer service efficiency.

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