Field Service Engineer

5 Star Recruitment; Portland (OR); Remote; USD 80,000 - 110,000; Full time

Job summary

A leading recruitment agency is seeking an experienced technician to provide technical support for medical imaging equipment. The ideal candidate will have over 10 years of experience in medical imaging, particularly with GE MR and CT machines. This role includes troubleshooting, equipment calibration, and ensuring customer satisfaction through exceptional service. You will primarily serve hospital networks in the West coast region, requiring substantial travel. Formal training (OEM or RSTI) is preferred, along with strong mechanical aptitude and problem-solving skills.

Qualifications

• 10+ years experience in medical imaging; MR, CT are main modalities.
• Formal training (OEM or RSTI) is preferred.
• Thorough knowledge of safety regulations.

Responsibilities

• Provide technical field support for medical imaging equipment.
• Evaluate and troubleshoot electronic, mechanical, and network problems.
• Calibrate and repair imaging systems according to OEM specifications.
• Handle technical issues and educate end users.

Skills

Customer Service

Mechanical aptitude

Problem-solving

Team collaboration

Communication skills

Education

B.S. degree in Engineering or equivalent

Tools

Excel

Word

Outlook

Job description

Responsible for providing the best quality technical field support and service to our medical imaging customers through servicing, installing, inspecting, testing and technical troubleshooting for medical imaging equipment.

Outcomes

• Primarily service medical imaging equipment focused within primary hospital networks.
• Service medical imaging equipment for parts and service accounts for local area/region as needed.
• To assure that imaging systems are fully calibrated and functioning to OEM performance levels.
• To assure the needs of customers are being met and the system is operating based upon their needs.
• To move the company forward in engineering competency.
• To represent the company in a manner that shows the user, confidence, knowledge, and courtesy.

Responsibilities

• Evaluate the equipment, troubleshoot and complete PMs, installations and all related tasks to independently diagnose and resolve electronic, mechanical, and network problems on medical equipment.
• Calibrate and troubleshoot for computer systems on the equipment according to OEM specifications.
• Continual expansion of knowledge base in the repair and installation of equipment.
• Provide advanced-level diagnosis and repair of imaging systems.
• Support management through project feedback and communication of issues and opportunities.
• Be available to handle technical issues and questions.
• Document processes created and educate end users.
• Provide feedback to the office from on-site locations and provide a positive presentation of the company to the individuals on-site.
• This position will primarily involve serving customer sites in a specific hospital network or defined area/region; flexibility to travel as required. This role will require travel within the West coast region of the US, primarily travel will be within the greater Los Angeles area, up to 100% travel.
• Other duties as assigned.

Requirements

• B.S. degree in Engineering or equivalent preferred.
• 10+ years experience in medical imaging:
• MR, CT are main modalities
• GE OEM Equipment
• Posses formal training(OEM or RSTI)

Skills

• Ability to set and meet goals, meet deadlines, and organize work to be completed in a timely manner.
• Mechanical aptitude and desire to solve problems using initiative and critical thinking skills.
• Ability to work on concurrent projects and ensure timelines are met.
• Capable of building positive working relationships with team members, customers and vendors.
• Ability to be flexible and resolve situations with confidence and mature leadership.
• Solution-oriented professional who treats others with dignity and respect.
• Team player who will foster communication among teams and share success.
• Hold self to a high standard while ensuring projects are completed on time.
• Experience in delivering and demanding a high level of customer service.
• Thorough knowledge of safety regulations.
• Exceptional written and verbal communication skills including listening.
• Proficient in Excel, Word, Outlook, keyboarding, and internet research.

Required Citizenship / Work Permit / Visa Status

US Citizen / Green Card holder

Must-Haves

CUSTOMER SERVICE;Minimum 5+ years imaging experience with
GE MR, CT machines.
Posses formal training(OEM or RSTI)