Field Service Engineer

Jobtailor; Hartford (CT); On-site; USD 65,000 - 90,000; Full time

Job summary

GE Healthcare is seeking a Biomedical Field Service Technician to perform preventative maintenance and troubleshooting on medical equipment at hospitals, primarily in the Hartford, CT area.

The role involves assisting with installations, following hospital protocols, and maintaining strong customer relationships through timely communication and follow-up. Overnight travel up to 25% may be required, with after-hours on-call as needed.

Qualifications

• Associate degree or equivalent military education, or GE Healthcare Biomedical/Field Engineer Services Internship/Externship.
• High School Diploma/GED with 2+ years servicing electronic, electrical, IT/networking or mechanical equipment.
• Valid Driver’s License with ability to maintain license; travel up to 25% overnight.

Responsibilities

• Perform timely and accurate preventative maintenance on medical equipment in hospitals or healthcare systems.
• Troubleshoot and perform basic service repairs on customer equipment.
• Assist experienced field engineers with equipment installations and complex repairs.
• Engage with team members to determine appropriate customer solutions.
• Maintain customer relationships through timely communication, resolution, and follow-up.

Skills

Preventative Maintenance

Troubleshooting Medical Equipment

Customer Relationship Management

Networking Certifications

Documentation Skills

Education

Associate degree or equivalent

High School Diploma/GED with field experience

Tools

PCS

Medical equipment tools

IT/Networking equipment

Job description

• Perform timely and accurate preventative maintenance on medical equipment within hospitals or healthcare systems
• Troubleshoot and perform basic service repairs on customer equipment
• Assist experienced field engineers with equipment installations and complex repairs
• Engage with team members to determine appropriate customer solutions
• Maintain customer relationships through timely communication, resolution, and follow-up
• Follow company policies, procedures, hospital protocols, and regulatory requirements
• Document all work performed daily, including debriefing and ordering parts
• Partner with customers and/or sales teams to recommend value-added services
• Use the GEHC escalation process and collaborate with regional and national support to resolve customer issues
• Work onsite at customer locations, primarily in the Hartford, Connecticut area

Requirements

• Associate degree; OR equivalent military education; OR participation in the formal GE Healthcare Biomedical or Field Engineer Services Internship, Apprenticeship or Military Externship program
• Alternatively, High School Diploma/GED with a minimum 2 years of experience servicing electronic, electrical, IT/networking or mechanical equipment
• Valid Driver’s License and ability to maintain license
• Ability to be available after-hours and/or work a rotating on-call schedule, including weekends
• Up to 25% overnight travel required
• Legal authorization to work in the U.S.; employment visa sponsorship is not available now or in the future
• Ability to lift, carry, push, and pull up to 35 lbs. unassisted
• Ability to frequently bend, stoop, twist, climb, crouch, squat, kneel, crawl, sit, and stand for long periods
• Ability to reach at, above, and below shoulder level; flex and extend neck; and demonstrate good hand and finger dexterity
• Specific vision abilities may include color, close, distance, peripheral, and depth perception
• Technical capabilities in PCS and/or general medical equipment
• Networking certifications

Core Competencies

Demonstrates expertise in preventative maintenance and troubleshooting of medical equipment, with strong customer relationship management and communication skills. Capable of adhering to regulatory requirements and company protocols while collaborating effectively with team members and customers.

Highest-signal resume keywords

• Preventative Maintenance
• Troubleshooting Medical Equipment
• Customer Relationship Management
• Technical Capabilities in PCS
• Networking Certifications

ATS Optimization Keywords

Hard Skills

• Preventative Maintenance
• Troubleshooting
• Basic Service Repairs
• Technical Capabilities in PCS
• Medical Equipment Servicing
• Electrical Equipment Servicing
• IT/Networking Equipment Servicing
• Mechanical Equipment Servicing
• Documentation Skills
• Customer Solutions

Soft Skills

• Communication
• Team Collaboration
• Problem Solving