Surgery Counselor

Texas Counseling Association; Weslaco (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Texas Counseling Association seeks a detail-oriented administrative assistant to schedule surgeries, manage pre-op tasks, and support clinical staff across Weslaco, Mission, Edinburg and Harlingen. You will handle patient communications, verify insurance information, and maintain documentation in the EMR system.

The role requires strong bilingual skills (English/Spanish), excellent accuracy, and the ability to meet deadlines while following policies.

Qualifications

• High school diploma or equivalent.
• 1–2 years of experience in customer service or sales.
• Must be bilingual in English and Spanish.
• Proficient with computers and basic software.

Responsibilities

• Schedule surgeries and coordinate with patients and providers.
• Follow up on no-shows and cancellations.
• Counsel patients pre-operatively about procedures and costs.
• Prepare and process pre-operative testing and consent forms.
• Maintain EMR documentation and inventory of patient education materials.
• Communicate with clerical supervisors about schedules and pre-op testing.
• Travel between Weslaco, Mission, Edinburg, and Harlingen as needed.

Skills

Customer Service

Sales

Bilingual English/Spanish

Education

High School or Equivalent

Tools

Computers

Job description

1. Schedules patients for surgery.
2. Follows up on all no shows and cancellations.
3. Counsels' patients prior to surgery regarding the surgical procedure and the cost of the procedure.
4. Pre-Operative preparation and evaluation to include
5. Schedule Pre-anesthesia History & Physical with physician of patient's choice.
6. Schedule necessary pre-operative testing
7. Obtain signature on all necessary forms and physician's orders. Send original orders, copies of the patient's insurance card, pre-certification from, A-Scan form and H &P report to the appropriate facility.
8. Scan consent forms, pre-certification form, and the H&P report into EMR.
9. Maintain inventory of patient educational materials and consent forms.
10. Maintain open communications with Clerical Supervisors regarding surgery schedule and pre-op testing.
11. Monitor the Surgeons' schedules for cancellations. Inform Supervisors regarding surgery schedule and pre-op testing.
12. Returns patient phone calls as needed.
13. Assist clinical staff in patient care as needed.
14. Ability to make decisions that affect other people and/or the image and reputation of the practice.
15. Requires being exact or highly accurate.
16. Meeting strict deadlines.
17. Adhere to company policies and protocol.
18. Any other duties that may be required.
19. Travel occasional travel between Weslaco, Mission, Edinburg, and Harlingen required

1. High School or Equivalent
2. 1-2 year experience in Customer Service/Sales
3. Bilingual (English and Spanish Languages)
4. Computers and Electronics Skills