Surgical Coordinator

Westchester Medical Center Health Network; Town of Mount Pleasant (NY); On-site; USD 35,000 - 48,000; Full time

Job summary

Westchester Medical Center Health Network is seeking a competent clerical professional to support the practice manager, clinical team, and physicians. Responsibilities include scheduling patient procedures, obtaining preauthorizations, and entering data into the surgical scheduling system.

The role requires at least two years in a medical office with strong customer service skills; bilingual Spanish speakers are preferred but not required.

Qualifications

• Two years in a medical office setting.
• Minimum two years of customer service support experience.
• Bilingual Spanish-speaking candidates preferred, but not required.

Responsibilities

• Schedule patient procedures with the clinical team.
• Obtain insurance authorizations for surgical procedures.
• Assist patients with scheduling pre-procedure testing.
• Inform patients of surgical appointments and pre-procedural requirements.
• Handle incoming call volume promptly and professionally.
• Provide a high level of customer service and satisfaction.
• Provide call confirmations to patients.
• Enter pertinent information into the electronic medical record accurately.

Skills

Customer service

Scheduling

Medical office experience

Phone etiquette

Education

High School Diploma or GED

Tools

EMR system

Job description

Job Summary

Performs various clerical duties for the practice manager and/or supervisor, clinical team, or physicians, including: answering telephones, taking messages for providers, scheduling surgical procedures, obtaining preauthorization, entering information into the surgical scheduling system.

Responsibilities

• Work with the clinical team to schedule patient procedures.
• Obtain insurance authorizations for surgical procedures.
• Assist the patient in scheduling pre-procedure testing
• Inform the patient of the surgical appointment and pre-procedural requirements
• Handle incoming call volume promptly and in a professional manner
• Ability to provide a high level of customer service and satisfaction
• Provide call confirmations to patients
• Schedule appointments correctly and ensure pertinent information is entered into the electronic medical record accurately.
• Schedule patient appointments and procedures according to established policies and procedures.
• File or scan records into electronic medical records.
• Maintain patient confidentiality.
• Perform other related duties as directed or assigned.
• Float to other offices as required for adequate coverage.

Qualifications/Requirements

Experience: Minimum of two years in a medical office. Minimum of two years of customer service support experience. Bilingual Spanish-speaking candidates preferred, but not required

Education: High school diploma or GED

Licenses / Certifications: N/A

Other: N/A

Special Requirements: N/A