Surgery Counselor

Paylocity; Weslaco (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Paylocity in Weslaco, TX is seeking a detail-focused Scheduler/Patient Care Assistant to coordinate pre-operative activities and patient education. The role handles appointments, no-show follow-ups, pre-op testing, and communication with physicians, facilities, and patients in a bilingual English/Spanish environment.

Ideal candidates have 1–2 years in customer service or sales, High School diploma, and comfort with computers.

Qualifications

• HS diploma or equivalent
• 1–2 years experience in Customer Service/Sales
• Bilingual English/Spanish required
• Computers and electronics proficiency

Responsibilities

• Schedule patients for surgery.
• Follow up on no-shows and cancellations.
• Counsel patients pre-operatively about procedures and costs.
• Coordinate Pre-anesthesia History & Physical with physician
• Schedule pre-operative testing
• Obtain signatures and manage forms and orders
• Scan documents into EMR and maintain educational materials
• Maintain communication with Clerical Supervisors about surgery schedules and pre-op testing
• Monitor surgeon schedules and inform about changes
• Return patient calls as needed
• Support clinical staff as needed
• Travel between Weslaco, Mission, Edinburg, and Harlingen occasionally

Skills

Customer service

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

Computers & Electronics

Job description

Description

1. Schedules patients for surgery.
2. Follows up on all no shows and cancellations.
3. Counsels' patients prior to surgery regarding the surgical procedure and the cost of the procedure.
4. Pre-Operative preparation and evaluation to include
5. Schedule Pre-anesthesia History & Physical with physician of patient’s choice.
6. Schedule necessary pre-operative testing
7. Obtain signature on all necessary forms and physician’s orders. Send original orders, copies of the patient’s insurance card, pre-certification from, A-Scan form and H &P report to the appropriate facility.
8. Scan consent forms, pre-certification form, and the H&P report into EMR.
9. Maintain inventory of patient educational materials and consent forms.
10. Maintain open communications with Clerical Supervisors regarding surgery schedule and pre-op testing.
11. Monitor the Surgeons’ schedules for cancellations. Inform Supervisors regarding surgery schedule and pre-op testing.
12. Returns patient phone calls as needed.
13. Assist clinical staff in patient care as needed.
14. Ability to make decisions that affect other people and/or the image and reputation of the practice.
15. Requires being exact or highly accurate.
16. Meeting strict deadlines.
17. Adhere to company policies and protocol.
18. Any other duties that may be required.
19. Travel occasional travel between Weslaco, Mission, Edinburg, and Harlingen required

Requirements

1. High School or Equivalent
2. 1-2 year experience in Customer Service/Sales
3. Bilingual (English and Spanish Languages)
4. Computers and Electronics Skills