Surgery Counselor

AtWork Group; Tulsa (OK); On-site; USD 40,000 - 60,000; Full time

Job summary

AtWork Group is seeking a Surgery Counselor in Tulsa, Oklahoma, responsible for assisting patients with pre-operative preparation and ensuring a smooth surgical experience. This role acts as a liaison among patients, surgeons, and primary care physicians while educating patients on insurance coverage.

The ideal candidate requires a high school diploma, two years' experience in a surgical specialty, and excellent communication skills. Preferred skills include strong organizational ability and problem-solving skills.

Responsibilities

• Act as an effective liaison between patients, surgeons, primary care physicians, and surgical facilities throughout the pre‑operative process.
• Schedule all patient surgeries and pre‑operative appointments.
• Arrange patient transportation when necessary.
• Notify patients of all scheduled appointments in a timely manner.

Skills

Excellent communication and interpersonal skills

Strong organizational skills

Effective problem-solving abilities

Demonstrated computer literacy

Ability to work independently and collaboratively

Education

High school diploma or equivalent

Some college coursework preferred

Minimum of two years of experience in a surgical specialty practice

Ophthalmology experience preferred

Job description

Job Summary

The Surgery Counselor is responsible for assisting patients with all aspects of pre-operative preparation to promote confidence in their medical care and ensure a smooth surgical experience. This role serves as a key liaison between the physician’s office, surgical facility, patient, and primary care physician. The coordinator also educates patients on insurance coverage, including co‑insurance and deductibles, and completes all required documentation accurately and efficiently.

Education and Experience

• High school diploma or equivalent required; some college coursework preferred.
• Minimum of two (2) years of experience in a surgical specialty practice.
• Ophthalmology experience preferred.

Essential Skills and Abilities

• Excellent communication and interpersonal skills.
• Strong organizational skills with exceptional attention to detail.
• Effective problem‑solving abilities.
• Proven ability to meet deadlines in a fast‑paced environment.
• Ability to work both independently and collaboratively as part of a team.
• Demonstrated computer literacy.
• Ability to meet patient surgical scheduling volumes as established by the Lead Technician.

Key Responsibilities

• Act as an effective liaison between patients, surgeons, primary care physicians, and surgical facilities throughout the pre‑operative process.
• Schedule all patient surgeries and pre‑operative appointments, including those with primary care physicians, surgical facilities, ophthalmologists, or technicians.
• Schedule post‑operative appointments as required.
• Arrange patient transportation when necessary.
• Notify patients of all scheduled appointments in a timely manner.
• Prepare surgery folders and post‑operative kits.
• Send required H&P forms, laboratory requests, EKGs, and radiology orders to primary care physicians.
• Collect and organize all required surgical documentation, including bookings, lens orders, insurance information, H&Ps, and signed consent forms, and transfer them to the surgical facility.
• Answer telephone inquiries from patients, family members, and primary care physicians regarding surgeries and related concerns.
• Contact patients two days prior to surgery to confirm arrival time, answer questions, and review medication instructions.
• Perform other duties as assigned.